Physician Services Clerk

Your experience matters At Southern TN Regional Health System- Winchester we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Job Summary Physicians Services Clerk The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. Essential Functions Carries out front office activities in a kind and courteous manner and is helpful to customers and their families Notifies office manager of customer complaints in a timely manner Gathers appropriate demographic information on each customer and updates the practice management system Notifies customers of long waits and offers alternatives Ensures effective telephone communication and documents messages Coordinates all EMR/medical record activities Collects and posts payments and ensures safety and security of all monies Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow Performs insurance eligibility verification and obtains prior authorization as needed Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered Performs appointment confirmation telephone calls Completes required in-services Participates in the development and implementation of patient satisfaction improvements Makes referrals to other medical care team members when needed Education High school diploma or equivalent required, Associate's degree or high preferred. Knowledge and experience with computers, coding, and medical terminology preferred. EEOC Statement Southern TN Regional Health System- Winchester is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. #J-18808-Ljbffr