HomeCare Navigator (Referral, Intake, Care Transition)

Homecare Navigator

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a HomeCare Navigator.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families.

The Homecare Navigator is responsible for:

• Timely and effective response to homecare referrals.
• Assess and align the appropriate level of care, services and programs with the goals of care for the patient based on the information received from the referral source, field HomeCare Transitional Coordinator and/or patient.
• Transitional assessment may occur through chart review and patient interview either in person or virtually/telephonic.
• Serves as a bridge between the healthcare team and the patient and/or caregivers.
• Self-directed, with a spirit of team support and success, curiosity and ownership, flexibility and a consistent demonstration of H3W Leadership behavior and modeling.
• Monitors timeliness and appropriateness of system hospital referrals, partnering with Intake/Insurance, Care Transition Nurse, and Regional Team to support transition to HHCAH and ensuring appropriate discipline visits.
• Prepares and maintains accurate patient records, charts and documents to support sound medical practice. Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency.
• Develops effective relationships with multiple stakeholders including but not limited to System Case Management teams, Insurance/Intake Transition Support and Care Transition Nurses to enhance patient transition and assignment.
• Consistently communicates with HHCAH management to make sure all issues and problems are seamlessly handled so that both the patient and the referring source are satisfied with the results and process.
• Promotes a cooperative, cohesive group process dedicated to provision of quality patient care with achievement of best possible patient outcomes; collaborates with multiple system partners across regions. Participates in Performance Improvement activities within the Agency. Responsible for the quality, transition, financial and patient satisfaction outcomes.
• Plays a key role in the quality, transitional, financial and patient satisfaction outcomes. Identifies patient home care qualifications including but not limited to authorization of services, identification of physicians, appropriate home care assignment based on set algorhythms. Maintains utilization statistics in line with national best practice benchmarks and optimizes clinical outcome scores as evidenced by Home Health Compare and its equivalents.
• Supports Daily transitional huddles, participates in Lean Daily Management, and daily and weekly case conferences with the transitional teams as needed.
• Performs other related duties as required.

Qualifications

Education: Associates Degree required. Bachelor's degree preferred.

Experience: Minimum of 1 year preferably in acute care or homecare setting. Familiarization with Epic EMR in home care setting preferred.

Hartford HealthCare at Home is part of Hartford HealthCare, a system that includes 7 acute care hospitals, a comprehensive Behavioral Health Network, Senior Services, and an extensive Medical Group network. Hartford HealthCare's unified culture enhances access, affordability, equity and excellence. Its care-delivery system of over 40,000 colleagues in more than 500 locations serving 185 towns across Connecticut offers unparalleled expertise-touching more than 23,000 lives every single day. Here you'll learn, grow, and contribute to healing and health as part of one of Connecticut's premier health systems. No matter where you work in the Hartford HealthCare system, you're connected to the team that's redefining care. Start here, where every moment matters.

Hartford HealthCare