Residential Electrical Service Advisor

Job Description

Job Description

As an Electrical Advisor with Mister Sparky Electric, you’ll play a critical role in driving sales and overseeing high-value residential electrical projects. Your knowledge will help guide the design and execution of complex installations including panel upgrades, whole-home rewires, EV charger installations, and more. In addition to providing an exceptional customer experience, you'll be a key mentor to our team of electricians—training and supporting them to meet the highest standards of safety, quality, and efficiency. With a blend of technical expertise and strong sales acumen, you'll directly impact company performance and customer satisfaction.

• Drive Sales: Manage and close high-value leads provided by our service electricians, focusing on large-scale residential projects. Use Mister Sparky’s proven sales process to deliver results.

• Achieve Sales Success: Exceed targets in closing percentage, revenue, and customer satisfaction.

• Custom Sales Approach: Develop sales strategies tailored to unique project scopes and customer preferences to improve closing rates.

• Full-Scope Oversight: Manage electrical installations from assessment to final inspection, ensuring code compliance, safety, and quality.

• Resource Coordination: Ensure materials, permits, and equipment are secured on time for each job.

• Progress Monitoring: Perform site visits, address obstacles quickly, and uphold Mister Sparky’s high project standards.

• Team Collaboration: Partner with the Install Coordinator and other departments to ensure flawless project execution.

• Ensure Satisfaction: Conduct post-job follow-ups with customers to resolve any concerns and confirm satisfaction.

• Build Loyalty: Establish long-term relationships with clients by delivering a 5-star experience.

• Consistent Excellence: Meet or exceed KPIs in close rates, average ticket size, and club membership sales.

• Protect Our Reputation: Maintain and build on our outstanding customer service reputation.

• Perform other tasks as needed to support business operations and customer satisfaction.

• Experience: 5-6 years in residential electrical service and repair, with knowledge of code, safety, and installation procedures.

• Leadership: Experience in mentoring or managing teams in a field-based service or sales capacity.

• Technical Knowledge: Proficiency with electrical troubleshooting tools and systems, including panels, breakers, surge protectors, and smart home integration.

• Sales-Focused: Demonstrated success in selling residential projects and presenting solutions to homeowners.

• CRM Systems: Experience with ServiceTitan or a similar CRM is a plus.

• Communication Skills: Outstanding communication, listening, and interpersonal abilities.

• Organized and Efficient: Skilled at managing multiple projects and priorities under tight deadlines.

• Regulatory Awareness: Deep understanding of electrical codes, regulations, and permitting.

• Problem Solver: Strong critical thinking and independent decision-making skills.

• Must be able to drive and travel to customer sites.

• Ability to work in confined spaces, climb, stand, crawl, and lift up to 90 pounds.

• Comfortable working in all weather and site conditions.

• Top Performers Earn Over $200K Annually!

• Full-Time Position with unlimited earning potential.

• FREE Health Savings Account (HSA) for medical coverage, plus affordable medical plans.

• Dental & Vision Insurance.

• Life Insurance provided.

• Paid Time Off (PTO) and Paid Holidays.

• 401(k) Plan with Company Match.

• Company Vehicle, Fuel Card, and iPad.

• Career Advancement Pathways across Service Minds companies.

• Employee Discounts on Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air services.

• Access to career development and training in multiple skilled trades.

At Mister Sparky, we value your craft, your leadership, and your commitment to excellence. If you’re ready to take your electrical career to the next level and be part of a fast-growing company that truly invests in your success, apply today. Join a team where your potential is limitless and your impact is meaningful.