Customer Service Specialist

Job Title: Customer Service Specialist (Hybrid role)

Location: Batesville, IN 47006

Duration: 03+ months (Possible extension)

Timing: 1st shift (Monday to Friday)

Pay rate: $20/- hourly on W2 with 00 PTO

Client: Baxter

Job Description:

• This section focuses on the main purpose of the job in one to four sentences. Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping. This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work.

Duties and Responsibilities:

• Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfilment system.
• Resolves routine and some non-routine customer questions, complaints, and requests.
• Investigates problems related to shipment of products, credits, and new orders.
• Through the ordering process obtains information on the amount, type, and stock on hand. May also expedite orders, and initiate action to replenish stock.
• May setup new accounts, maintain other records, prepare required reports.

Best regards

Rachit Rastogi (Rick)

Senior Talent Acquisition Specilaist

LinkedIn: linkedin.com/in/rachit-rastogi-a6497827

Email: View email address on click.appcast.io