Bilingual Care Coordinator

Job Description

Job Description

Benefits:

• 403(b) with employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LCH is seeking a Bilingual Care Coordinator to support our population health, quality, and value-based care initiatives. This role works closely with patients, providers, and health plan partners to identify and close preventive and chronic care gaps, improve patient engagement, and support quality performance measures. The Care Coordinator plays a key role in connecting patients to needed services, ensuring timely follow-up care, and maintaining accurate documentation for quality reporting.

Key Responsibilities

• Review care gap reports, patient registries, and electronic health record (EHR) data to identify patients needing preventive screenings, chronic disease monitoring, annual visits, immunizations, and other quality services.
• Conduct outreach to patients through phone, text, patient portal, and mail to educate, engage, and schedule needed care.
• Coordinate appointments, referrals, and follow-up services to support completion of quality measures and preventive care goals.
• Collaborate with providers, care teams, and payer partners to validate and close care gaps and improve patient outcomes.
• Track outreach, appointment status, completed services, and documentation in the EHR and other population health systems.
• Obtain and reconcile medical records, lab results, and screening documentation needed for quality reporting and care gap closure.
• Support value-based care, quality improvement, and patient engagement initiatives while maintaining compliance with HIPAA and organizational policies.

Qualifications

• High school diploma or equivalent required; associate's or related healthcare coursework preferred.
• Fluent in English and Spanish with strong verbal and written communication.
• Experience in healthcare, population health, care coordination, quality improvement, patient outreach, managed care, or a related field preferred.
• Experience with electronic health records (EHRs), Microsoft Excel, and healthcare technology platforms.
• Strong organizational techniques with the ability to manage multiple priorities, track follow-up activities, and meet timelines.
• Knowledge of preventive care, chronic disease management, payer quality programs, HEDIS measures, or value-based care models preferred.
• Ability to work collaboratively with clinical, operational, and quality teams.

Additional Requirements

• Travel between LCH locations in Kennett Square, Oxford, and West Grove as needed.
• Commitment to patient confidentiality, cultural sensitivity, and excellent customer service.
• Regular, reliable attendance and adherence to organizational policies and procedures.

Join LCH and help improve the health of our community by connecting patients to the care they need while supporting high-quality, patient-centered healthcare.