IA Associate for Patron Services

About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online. Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES: You are an integral part of the Institutional Advancement Department and the Member and Donor Services team within Operations. You are responsible for prioritizing and providing superior customer service to all Patrons Circle and Leadership Circle groups via phone, email, and letter. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, creating system documentation, and supporting department-wide initiatives. PRIMARY RESPONSIBILITIES & DUTIES: Serve as Patrons Circle Concierge by providing initial point of service for all Met Museum Patron Circle constituents; Oversee the Patron Services Outlook inbox and Patron Services phone line, ensuring responses to inquiries are addressed in a timely and professional manner; create and/or update orders, memberships and constituent records, and process payments; Produce weekly and ad hoc tax receipts and acknowledgment letters for Patron contributions; print membership cards and arrange any specialized postage; Coordinate with Membership Patron team on strategy for Patron-focused marketing, fulfillment, and event initiatives; Collaborate with Development teams for high-level service concerns, including Friends Groups, Council Groups, and Apollo Circle; Assist with all Member and Donor Services phone lines and the general Member and Donor Services Outlook inboxes; Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify and correct potential issues; Create and maintain documentation, communication templates and FAQ’s to support the Museum’s policies and initiatives for all Members and Donors; Track and escalate feedback to identify areas to optimize Member and Donor communications; Support Institutional Advancement fulfillment operations and serve as backup for fulfillment processing; Support fellow teammates and assist in training new staff; Assist with other administrative tasks as directed by supervisors; Other related duties. REQUIREMENTS & QUALIFICATIONS: 2-3 years of relevant work experience preferred. Experience in working in fundraising and/or arts and cultural institutions is preferred. Thorough knowledge of fundraising databases required. Experience with Tessitura is preferred; Ability to interact with the public and staff in a positive, enthusiastic manner; Ability to enforce Museum policies and procedures while maintaining superior customer service; Ability to follow direction and adjust to changing policies and procedures; Ability to troubleshoot customer service and technological issues; assessing when to escalate to management Ability to multi-task while completing work in an efficient manner; Ability to work in a collaborative team environment, but also independently as needed; Excellent communication and interpersonal skills via email, phone and letter; Strong organizational skills with the ability to prioritize; Strong attention to detail and administrative skills; Excellent communication and interpersonal skills via email, phone and letter; Proficiency in Microsoft Office including Outlook and Excel required; COMPENSATION RANGE: Pay Rate: $35.00 / Hourly The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors. Visa Sponsorship Visa sponsorship is not available for this position. Location Requirements At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day. Benefits Offerings The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status. Medical, dental, vision and life insurance 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays Long-term disability coverage Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses) Commuter benefits (pre-tax income for parking or mass transit expenses) Free financial-planning services Financial assistance for relevant coursework, seminars, and training programs 25% discount for staff in Museum shops A subsidized staff cafeteria Access to the Museums Council pass, which grants free admission to various museums and cultural institutions We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role. If much of this job description describes you, then please apply for this role. The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact View email address on click.appcast.io. The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. The Metropolitan Museum of Art provides an opportunity for employees to enrich and develop their love of the arts while contributing their specific skills and talents to the mission of the Museum. Career opportunities at The Met are as varied as the cultures represented in the Museum’s collection, and require all levels of training, experience, and education. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world. At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. If you share our community’s values, please apply to one of our exciting opportunities! Respect: Engage one another with collegiality, empathy, and kindness, always. Inclusivity: Ensure that all are and feel welcome and valued. Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission. Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity. Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Benefits Offering may differ based on Employee Status. Transparency in Coverage UnitedHealthcare creates and publishes the Machine-Readable Files on behalf of the Metropolitan Museum of Art in compliance with the Transparency in Coverage Rule. To link to the Machine-Readable Files, please click on the URL provided: