Client Relations Representative

Job Description

Job Description

Twins Buick GMC is a family-owned and operated car dealership located in north Columbus. We believe that in order to be the best, we must provide an excellent experience to our customers. We provide a laid-back and comfortable work environment while still being able to provide professional and adequate service to our customers. Always training and building on our skills, we are looking for someone who is ready to work in a team environment but has the ability to drive themselves individually to meet goals.

Client Relations Specialist Job Responsibilities:

• Receive inbound calls and internet leads from customers with questions on new and pre-owned vehicles. Schedule a time and date for these customers to visit Twins Buick GMC.
• Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle sales information with a focus on 100% guest satisfaction
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed and accurately enter this information into the CRM.
• Utilize scripts provided by the dealership to help address guest inquiries and concerns to meet the dealership and manufacturer's objectives.
• Will work in a team-based environment
• Facilitate timely follow-up on all internet leads as directed by management and/or procedures

Job Requirements

• 2+ Years Automotive Call Center Experience Preferred
• Must have excellent customer service experience
• Proven phone skills in a selling environment

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