Customer Relations Representative - State Farm Agent Team Member

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Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I opened my agency in 2002 after working in State Farm management, bringing a strong understanding of the business and a focus on serving customers the right way. Today, our team includes four members who work together in a relaxed, service-oriented environment. I'm a sixth-generation Texan, a graduate of Texas A&I with a business degree, and a proud husband and father of two.

Giving back is important to me, and I stay involved in efforts such as the Austin Opera fundraiser and MD Anderson lung cancer research initiatives. Our office culture is laid back but focused, with an emphasis on great customer service and taking ownership of your role. We're looking for self-starters who are dependable, customer-focused, and motivated to do meaningful work.

For our team, we offer PTO, paid holidays, a gym membership, snacks and coffee in the office, a Simple IRA, and health benefits. If you're looking for a supportive, low-drama environment where you can build a steady, long-term career, this could be a great fit.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Bob Jennings - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred

Compensation: $36,000.00 - $50,000.00 per year


We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bob Jennings - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in South Austin.
• I have been a State Farm agent since 2002.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• We currently have 3 team members at our agency.
• We have 120 years of combined insurance experience in our office.
• Additional languages spoken: Spanish

Seeking Currently Licensed Applicants Only

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.