Manager, Recreation Services - Student Success

Position Summary WashU's Division of Student Success seeks an entry level recreational professional for the position of Manager, Recreation Services. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success. This position will support the front‑line, customer‑facing operations of the Summers Recreation Center, including greeting and directing facility members and visitors, executing membership transactions and deposits, and training and supervising student workers. The individual will also maintain the online profiles of the Office of Recreation, including the website, mobile app, and social media channels. Working Hours Schedule: Sunday–Thursday. Hours: 37.5. Primary Duties & Responsibilities Provide a professional presence at the main entrance to the Athletics & Recreation Department. Greet members and visitors, answer phone calls, provide facility tours, and enforce department and facility policies. Professionally execute membership transactions for the Summers Recreation Center and complete daily revenue deposits. Supervise, train, and evaluate 30‑40 student workers at the membership desk. Manage the website, mobile app, and social media channels for the Office of Recreation. Perform other duties as assigned. Working Conditions Ability to maintain flexible work hours and provide on‑site coverage during university holidays and breaks. Education Required: Bachelor’s degree or equivalent education and/or experience. Certifications / Professional Licenses First Aid CPR/AED – American Red Cross. Experience Customer Service – 2 years. Preferred Qualifications Master’s degree and four years of customer service experience. Experience using Innosoft Fusion or a related member management system. Supervisory experience managing and developing diverse student populations. Ability to maintain flexible work hours and provide on‑site coverage during holidays and breaks. Excellent planning and organization skills. Excellent decision‑making and prioritizing skills. Strong interpersonal skills and ability to communicate effectively with people from diverse backgrounds. Strong conflict‑management skills. Strong teamwork skills. Demonstrated competency in helping to meet program objectives, assessment, and establishing program priorities. Experience with website management. Proficiency in social media platforms. Benefits Personal: up to 22 days of vacation, 10 recognized holidays, and sick time; competitive health insurance packages; free Metro transit U‑Pass for eligible employees; a defined contribution (403(b)) retirement savings plan with university contributions starting at 7%. Wellness: wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more. Family: four weeks of caregiver leave; family care resources; tuition coverage (up to 100% for WashU and 40% elsewhere after seven years). Salary USD 45,600.00 – 75,300.00 annually (Grade G09). EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis