Field Service Engineer

About Us Join AMETEK Power Instruments, an innovative leader in electronic instrumentation for the electric utility and process industries. We specialize in delivering top‑tier products like fault recorders, annunciators, and turbine engine sensors that measure and monitor power generation, transmission, and end‑user assets. Job Summary We are seeking a Field Service Engineer to provide aftermarket support for our electronic instruments used in the electric utility and industrial markets. The role involves delivering technical support related to the application and use of our products, troubleshooting issues on and off a customer’s site, and performing repairs, calibration, and maintenance. Key Responsibilities Provide technical support for Power Instruments electric products and secondary products via phone, email, video conference, and on‑site service. Set up and test products to duplicate and verify customer‑reported issues. Document product defects and liaise with product management, engineering, and the customer. Provide customers with quotations for spare parts, repairs, upgrades, field service, and training. Travel to customer sites to perform installation, commissioning, and training on all products. Generate field service reports. Create training material for assigned products. Generate, process, and analyze Return Material Authorizations (RMAs) and provide customers with detailed reports of findings. Repair and calibrate equipment as needed. Construct service test fixtures. Assist the sales and product management teams with customer presentations and demonstrations. Provide backup support for the sales application team on technical specification review and generation of product quotes. Enter and process spare parts and field service orders. Perform other service‑related duties as required. Minimum Qualifications Associate’s degree in Electronics or related field or equivalent work experience (technician level). 3+ years’ experience servicing and troubleshooting industrial electric equipment revenue meters. Understanding of and ability to use trigonometry and algebra to solve problems. Ability to read and interpret schematic diagrams. Understanding of various communication topologies and protocols (Ethernet, RS‑232, RS‑485, Dial‑up Modem). Strong user of Microsoft Excel as a data analysis tool; formula writing. Ability to configure PC hardware/software for Ethernet and serial communication. Desired Qualifications Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology (engineer level). 5+ years’ experience servicing and troubleshooting industrial electric equipment revenue meters. Strong written and verbal communication skills. Desire to learn and understand how things work. Organized and detail‑oriented. Self‑motivated with minimal direction. Strong aptitude for problem solving. What’s in It for You Competitive compensation, holiday pay, and paid time off. Great benefits package that includes health, vision, and dental insurance. 401(k) with matching. Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave. Paid parental leave. Employee referral program. Tuition reimbursement program. Employee assistance program. Exciting, fast‑paced environment where you could make a true impact. Opportunities for career advancement within our business unit and across all other AMETEK business entities. Additional Details Location: This is a remote role. Up to 25% – 40% travel may be required. Headquarters: Rochester, New York. Disclaimer Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call View phone number on click.appcast.io. #J-18808-Ljbffr AMETEK, Inc.