Help Desk Agent

SandTech Solutions, LLC

Career Opportunities with Sandoval Technology Solutions LLC A great place to work. Careers At Sandoval Technology Solutions LLC Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Help Desk Level 1 (MUST HAVE DOD SECRET) Job Summary: We are seeking a Help Desk Level 1 professional with a DOD Secret clearance to join our team. The primary responsibility of this role is to provide technical support and assistance to end-users, resolving issues related to hardware, software, and network systems. Qualifications: - High school diploma or equivalent required; additional certifications in IT or related field are a plus - Active DOD Secret clearance is mandatory - Proven experience in a help desk or technical support role - Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts - Excellent communication skills, both verbal and written - Ability to troubleshoot and resolve technical issues in a timely manner Responsibilities: - Respond to help desk tickets and provide technical support to end-users - Diagnose and troubleshoot hardware, software, and network problems - Escalate unresolved issues to the appropriate IT personnel - Install, configure, and update software applications - Document all support interactions and solutions in the ticketing system - Maintain knowledge base articles and user guides - Provide basic training to end-users on software and hardware functionality #J-18808-Ljbffr

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Vacancy posted 3 days ago

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