Vice President of Global Customer Support
Confidential
Vice President of Global Customer Support
About the Company
Top cloud-based legal software provider
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2008
Employees
1001-5000
Funding
$200+ million
Categories
- Information Technology & Services
- Legal Services
- Technology
- Consulting & Professional Services
- Legal Assistance
- Client Management
- Billing Management
- Document Automation
- CRM Solutions
- Cloud Solutions
- Software
- Legal Professionals
- Professional Services
- Agency
Specialties
- web-based software
- legal
- practice management
- law firm management software
- legal software
- cloud-based software
- time tracking
- invoicing
- case management
- software as a service
- and mobile app
About the Role
The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion.
Hiring Manager Title
SVP, Customer Success
Functions
- Operations
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact executive...SuggestedOverseas
- ...Vice President of Global Tax About the Company Popular smart sleep tracker Industry Health, Wellness and Fitness Type Privately... ...leading teams, managing complex cross-border issues, and supporting executive leadership. Experience in preparing a company...Suggested
- ...Senior Vice President of Global Sales About the Company Expanding PTaaS platform modernizing traditional pentesting Industry Information... ...Market, translating new AI product capabilities into customer value propositions, and expanding both direct sales and channel...Suggested
- ...Senior Vice President of Legal, Global Infrastructure & Projects About the Company Ambitious provider of high-performance computing services Industry Information Technology and Services Type Privately Held, VC-backed Founded 2024 Employees 20...Suggested
- ...Vice President, Global Pre-Sales About the Company Recognized provider of enterprise software support services Industry Information Technology and Services Type Public... ..., the ability to engage with senior customer stakeholders, and experience in creating...SuggestedWorldwide
- ...Vice President, Global Media Relations About the Company Globally-renowned provider of hyperscale data center services Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded 2010 Employees 1001-5000...
- ...Vice President, Global Channel Sales About the Company Innovative provider of cloud-native security solutions Industry Computer... ...generation channel strategies, with a focus on promoting net new customer acquisition and enhancing value for existing customers....
- ...Vice President, Global Rare Disease Franchise About the Company Pioneering biotechnology (BioTech) company specializing in AAV gene therapy & personalized therapies Industry Biotechnology Type Public Company Founded 2008 Employees 201-500...
- ...Vice President, Global Benefits About the Company Globally-recognized market research & analytics firm Industry Market Research Type Privately Held, Private Equity-backed Founded 2023 Employees 5001-10,000 Categories ~ Market Research...Shift work
- ...Vice President, Global Environmental, Health, & Safety About the Company Industry-leading manufacturer of composite structures for the wind energy & transportation sectors Industry Renewables & Environment Type Public Company Founded 1968 Employees...
- ...Vice President of Global Social About the Company Global consumer brand with a high-performing social team and creator campaigns. Industry... ...is required, with a preference for those who have supported large, social-first consumer brands. The role demands deep...
- ...Senior Vice President, Global Regulatory Affairs About the Company Clinical-stage biotechnology company with a multi-asset pipeline across oncology, neuroscience, immunology, and rare disease. Industry Biotechnology Type Privately Held About the Role...
- ...Vice President, Global Alliance Management About the Company A global leader in generic pharmaceuticals improving access to affordable medicines worldwide. Industry Pharmaceuticals Type Privately Held, Private Equity-backed About the Role The Company...Worldwide
- ...Vice President, Global Sales Engineering About the Company Innovative provider of cloud-native... ...responsible for providing market and customer intelligence to the product organization... ...well as with partners, to identify, support, and close opportunities, while ensuring...
- ...Vice President, Global Commercial Asset Lead About the Company Flourishing biopharmaceutical company Industry Biotechnology Type Privately Held, VC-backed Founded 2019 Employees 51-200 Funding $101-$200 million Categories Manufacturing...
$212.7k - $374.4k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech... ...architecture, programs, and operating practices that support a global workforce.The Vice President, Global Compensation will own Salesforce's worldwide...Full timeLocal areaWorldwideSalesforce
Indianapolis, IN3 days ago- ...Senior Vice President, Global Head of Brand & Communications About the Company Globally-recognized payment technology company Industry Financial Services Type Public Company Founded 2003 Employees 1001-5000 Specialties fintech partnerships...
- # **Title:**VP, Global Accounts# **Job Description:****Job Overview**The Vice President of Global Accounts will be responsible for managing... ...top line growth with specific customer groups, developing maximum... ...leadership, direction and support in operation management client...Local area
SBM
Indianapolis, IN3 days ago $171.5k - $307.5k
Position Summary Associate Vice President, CCaaS & AI... ...build deeper relationships with customers through innovative strategies... ...with alliance partners and support joint go-to-market activities... ...Sales & Service offering drives global customer transformation by designing...Work experience placementLocal areaDeloitte
Indianapolis, IN1 day ago- ...Vice President, Life & Annuity Risk About the Company Globally recognized reinsurance company Industry Insurance... ...runoff long-term solutions customer service skilled executives... ...candidate will be responsible for supporting the Life and Annuity Risk and...
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer... ...Delivery to spearhead the definition and execution of a global customer delivery strategy that is in line with business...
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital... ...Support to lead the transformation and expansion of its customer support function. This senior leader will be responsible...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance Type Privately Held... ...reinsurer runoff long-term solutions customer service skilled executives and actuarial...
- ...Relationship Executive (State of Indiana) - Sales, Vice President Strategic Relationship Management Are... ...and public-sector expertise, to best support our clients. Our aspiration is to be the... ..., please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@...Work experience placementWork at officeLocal area
Deloitte
Indianapolis, IN1 day ago - ...Job Description Vice President of Product Development \n (Product Strategy, Portfolio Leadership... ..., and patio furniture. \n As a global leader in OEM and private-label... ...businesses. \n Translate company priorities, customer needs, market trends, channel...RelocationOverseas
Westfield Outdoor, Inc.
Indianapolis, IN6 days ago - ...Executive Director, Global Medical Affairs Lead, Oncology About the Company Innovative biopharmaceutical company Industry Pharmaceuticals Type Privately Held Founded 2013 Employees 51-200 Categories Manufacturing Pharmaceuticals Medicine...Remote work
- ...BGIS is looking for a Vice President, Business Development to join the team in Remote, US. BGIS... ...planning. Its range of solutions, supported by efficient systems, processes, and people... ...Development in partnership with the Global Business Development team and Marketing...Work experience placementWork at officeLocal areaRemote work
BGIS
Indianapolis, IN1 day ago - ...Held Founded 2015 Employees 201-500 Categories Information Technology & Services Technology Specialties customer support customer service customer support customer service ccaas customer experience cx contact center and ai...
- ...executive to serve as our next Senior Vice President, Head of Tax. While headquartered in Carmel... ...compliance, optimize tax outcomes, and support business growth across our diverse... ...top-performing U.S. public banks by S&P Global Market Intelligence, Merchants Bancorp is...Local area
Merchants Bank of Indiana
Carmel, IN5 days ago - ...Vice President of Product, Interoperability About the Company Globally-recognized payment integrity & transaction analytics company Industry Financial Services Type Public Company Founded 1979 Employees 5001-10,000 Categories Consulting...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Global Customer Support. Be the first to apply!
- vice president data science Indianapolis, IN
- vice president global procurement Indianapolis, IN
- vice president research and development Indianapolis, IN
- vp lending Indianapolis, IN
- vp infrastructure Indianapolis, IN
- vice president global communications Indianapolis, IN
- vice president public policy Indianapolis, IN
- vice president corporate communications Indianapolis, IN
- vice president shared services Indianapolis, IN
- vice president of operations Indianapolis, IN