Help Desk Technician
$16 per hourInsight Global
5 days a week onsite in Katy, Texas 77494 Hourly pay rate $16/hr Required Skills & Experience Basic understanding of IT Strong customer service experience Ability to show up on time and follow directions Nice to Have Skills & Experience Remote IT support experience Any IT certifications Job Description A School District in the Katy ISD area is looking for a Level 1 Service Desk Associate. This person will take calls from parents or teachers where they will be responsible for providing excellent customer service support. They will also take tickets from the virtual assistant that parents call into and help resolve those tickets. Common issues they will assist with are people needing help with enrollment, gaining access to their class schedule, resetting passwords, help navigate students and parents through he different online portals. Upon starting this role, the Service Desk Associate will be provided an onsite training to ensure they have all the tools and knowledge to be successful. They will be required to sit onsite every single day as remote work is not an option. This role requires onsite work daily Monday-Friday for 8 hour days (8A-5P). This position pays $16/hr. #J-18808-Ljbffr
Vacancy posted 3 days ago
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