Program Manager

Customer Service Representative

Responsible to act as the focal point for customers of Atlas. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties.

Responsibilities

• Communicates and work with customers with regard to schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, Boots, FLT, Open Order Reports, 45 Report, and recovery schedules.
• Maintains a positive and professional working relationship with all buyers and customers.
• Ensures internal and external issues are rectified in a timely manner.
• Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.
• Receives and validates customer provided purchase orders and change orders.
• Communicates customer feedback to PMC internal customers to include priorities, quality, delivery, and Engineering Change Requests (ECR's).
• Updates and monitors customer delivery schedule status daily using the Expedite Report and communicates any problems with the appropriate departments and or customers.
• Supports Andon Walks.
• Reviews and works obsolete inventory and material as necessary.
• Prepares data for and attends required meetings.
• Monitors customer provided forecast.
• Accomplishes daily tasks with quality work, discipline, and a sense of urgency.
• Assists with project controls including budgeting/cost tracking, scheduling, and forecasting.
• Coordinates with Supply Chain to ensure outside sourcing and processing support delivery schedule.
• Coordinates RMA's and ensures a timely resolution.
• Ensures written and oral communications are professional.
• Makes recommendations to improve processes.
• Coordinates with other departments as the need arises.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College or High school degree and two years' related experience and/or training; or equivalent combination of education and experience

Previous experience in production environment required

MRP or ERP system experience required

Aviation background preferred

• 3+ years of Customer Service or Program Management experience preferred
• MRP or ERP system experience beneficial
• Machine shop understanding a plus
• Aviation background preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.