Security Officer Customer Service Patrol Guide

Job Description

Job Description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Patrol Guide in Santa Monica, CA , you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as an unarmed patrol officer at a commercial real estate location, where you will monitor and patrol assigned areas, stay visible to help discourage security-related incidents, and deliver outstanding customer service and communication. In this people-first role, you will support daily operations with agility, reliability, innovation, teamwork, and integrity while creating a welcoming environment for tenants, visitors, and staff.

Position Type: Full Time

Pay Rate: $21.17 / Hour

Job Schedule:

DayTimeTue12:00 AM - 08:00 AMWed12:00 AM - 08:00 AMThur12:00 AM - 08:00 AMFri12:00 AM - 08:00 AMSat12:00 AM - 08:00 AM

What You'll Do:

• Provide customer service to tenants, visitors, and property staff by following site-specific procedures, monitoring access points, and supporting security-related activities as needed.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, and communicate with property management and/or emergency services when appropriate.
• Conduct regular and random patrols throughout the location, including lobbies, common areas, parking areas, and perimeter access points, to help to deter unwanted activity and/or identify unusual conditions.
• Document incidents, observations, and daily activities in required reports, and report maintenance concerns, policy violations, and/or suspicious behavior to the appropriate contacts.
• Support access control and visitor management processes by verifying credentials, providing directions, and helping to maintain orderly movement throughout the property.

Minimum Requirements:

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

2026-1629348