Sr Manager, Signature Experiences

External Description

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates shareholders and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set experience qualifications and job-related requirements. Our comprehensive benefits package includes medical dental and vision insurance wellness programs retirement plans and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Senior Manager of Experiences under the leadership of the Director Signature Experiences leads the planning and delivery of high-impact meetings events incentive programs and signature experiences for Gulf States Toyota The Friedkin Group and affiliated companies. This role translates the Directors experiential vision into disciplined execution develops the Experiences team and ensures programs consistently deliver exceptional hospitality brand expression operational rigor and measurable business value. The Senior Manager serves as a senior partner to business leaders and as an escalation point for complex programs budgets vendors and guest-experience decisions.

As a Sr Mgr Experiences you will:

• Lead coach and develop Experience Managers Consultants Planners Specialists and/or contract resources establishing clear expectations for quality accountability collaboration and service.
• Partner with the Director Signature Experiences to translate creative vision business objectives and brand strategy into executable program plans production approaches service standards and team priorities.
• Oversee a portfolio of complex corporate meetings incentive travel programs executive engagements dealer experiences and signature events from discovery and concept development through onsite execution and post-event evaluation.
• Establish and manage an ROI measurement approach for events and experiences evaluating program investment against business objectives attendee engagement relationship impact and other defined outcomes; use insights to inform future program decisions and resource allocation.
• Guide stakeholder discovery proposal development experience design budgets timelines staffing plans and executive presentations for high-profile programs.
• Provide governance for venue sourcing site inspections vendor selection contracting destination management companies production partners transportation food and beverage entertainment and other event services.
• Ensure consistent white-glove attendee and VIP experiences across registration travel arrivals hospitality gifting program activities departures and issue resolution.
• Own portfolio-level financial discipline including forecasting event budgets approvals invoice reconciliation deposits credits internal billing and reporting; identify opportunities to improve value without compromising the guest experience.
• Lead cross-functional coordination with Marketing Communications Executive Leadership Operations Finance Risk Security Procurement agencies and external partners.
• Anticipate program and operational risks establish escalation plans and provide decisive onsite leadership when conditions change.
• Establish and monitor operating processes KPIs planning tools documentation standards and post-event reviews that improve consistency efficiency and institutional knowledge.
• Mentor team members in experiential storytelling stakeholder management negotiation production hospitality and executive communication; support succession and career development.
• Serve as senior onsite producer for major programs and as delegate for the Director when assigned.

What We Need From You

• Bachelors Degree in Hospitality Management Event Management Marketing Communications Business Administration or a related field Pref
• 8-10 years of progressive experience in corporate events experiential marketing incentive travel hospitality or related fields including 3-5 years leading people or complex teams/programs or equivalent combinations of education and/or directly related experience may be considered. Required
• Demonstrated success with executive stakeholders significant budgets vendor/agency relationships and concurrent high-profile programs. Required
• Strong people leadership coaching performance management and team-development capability
• Expertise in end-to-end event production incentive travel hospitality guest experience and VIP service
• Strong financial acumen budgeting forecasting contract negotiation and vendor management
• Executive presence and excellent written verbal presentation and relationship-building skills
• Ability to translate strategy and creative concepts into detailed executable plans
• High judgment composure problem solving and decision making in fast-paced onsite environments
• Working knowledge of event technology and planning platforms; proficiency with Microsoft Office
• DL NUMBER - Driver License Valid and in State
• Valid US Passport required for international program travel. Required

Physical and Environmental Requirements

Travel Requirements
20% Domestic and international travel is expected; estimated travel approximately 20-30% subject to program needs.

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation please contact us at We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States without Sponsorship.

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Required Experience:

Manager