Contact Center Supervisor

Laboratory Service Center SupervisorReports to: Laboratory Director or Field Services Director as appropriate.Job Summary:Performs a critical role in support of new ATG service center in the Charlotte, NC, market. The Service Center Supervisor is responsible for scheduling sampling events, receiving samples, and arranging courier service to the Greenville lab for analysis. The role may include sample collection and performance of field analyses, including pH, Temperature, Total Residual Chlorine, Flow, and Composite setup and breakdown. This role also includes serving as a point-of-contact for Charlotte area clients and working closely with the project management group to ensure timely response and client satisfaction.Essential Functions:Generate labels and COCs for laboratory work in preparation for fieldTrack sample shipments with laboratories to ensure appropriateLog in samples to LIMS based on the submitted chains of custody with proposed scopePrepare bottle kits for client projectsPerform other job-related duties and projects as assignedTake phone calls and assist with client requests and schedulingComplete and process basic forms, logs, and databases related to field activitiesSupervisor Responsibilities:Supervisor responsibilities include oversight of the service center, including scheduling and coordination with the courier service and the stack office on premises.Required Qualifications:Bachelor's degree or 4 years administrative experienceMinimum 1 year of experience in managing laboratoryBasic knowledge of environmental sampling techniques and safety practicesPositive attitude and willingness to engage with clients to ensure client satisfactionValid driver's license and ability to safely operate a motor vehiclePay Rate:$22-$25/hour DOEKnowledge, Skills & Abilities:Intermediate skill level in Microsoft Office programs, including Word, Excel, and OutlookExcellent written and verbal communication skills, both with internal customers and external vendorsProfessional behaviorAbility to be organized and pay attention to detailAbility to prioritize and multi-task, follow up on pending issues, meet deadlines, and work independentlyWork Environment:While performing the duties of this job, the employee regularly works in an office setting as well as in the field.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. In the field environment, employee may frequently be required to lift, carry, push, or pull. Exertion of up to 30 pounds of force may be occasionally required. The employee is frequently required to stand and walk.Travel:Local, in the Charlotte, NC, area. Occasional travel to Greenville, SC to deliver samples.Other Duties:Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Alliance reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.Key Benefits Include:Medical, Dental, and Vision InsuranceFlexible Spending Accounts401(K) Plan with Competitive MatchContinuing Education and Tuition AssistanceEmployer-Sponsored Disability BenefitsLife InsuranceEmployee Assistance Program (EAP)Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)Profit Sharing or Individual Bonus ProgramsReferral ProgramPer Diem & Paid TravelEmployee Discount HubEEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.