Senior Associate, Travel & Expense

Job Description

Job Description

CONTRACT: Senior Associate, Travel & Expense (10867)
Our client, located in Irving, is seeking a Senior Associate of Travel & Expense to join their team on a contract-to-hire basis.

Role Summary:
The Senior Associate, Travel & Expense Operations is responsible for executing the day-to-day processing, reconciliation, and compliance activities supporting NMS Group’s global T&E function. This role serves as a primary processor and subject-matter resource for expense report review, corporate card administration, and system support across Concur and Navan. The Senior Associate plays a hands-on role in sustaining operational quality and controls, supports offshore team coordination, and contributes to reporting and continuous improvement efforts.

Key Responsibilities:
T&E Processing & Review (Concur & Navan)

• Process and review expense reports in Concur for accuracy, completeness, and policy compliance within defined service-level timelines.
• Respond to employee inquiries related to expense submissions, reimbursements, and system access.
• Assist with Navan-related operations as directed, coordinating with Finance, Accounting, and IT counterparts.
• Escalate system-level issues to the Manager and partner with IT or vendors as appropriate.

Policy Execution & Compliance

• Apply established travel and expense policies consistently during expense review and approval workflows.
• Maintain accurate documentation to support internal controls, SOX compliance, and audit readiness.
• Assist with internal and external audit inquiries by retrieving supporting documentation and responding to requests under manager direction.
• Flag recurring policy exceptions or compliance gaps to the T&E Manager for remediation.

Corporate Card & Reconciliation

• Support corporate card program operations, including cardholder setup, transaction research, and exception resolution.
• Resolve outstanding card balances, unapplied transactions, and reimbursement discrepancies, escalating to the Manager as needed.
• Monitor corporate cardholder expense report compliance by tracking timely submission, following up with delinquent employees, and escalating chronic non-compliance.

Offshore & Shared Services Coordination

• Serve as a day-to-day coordination point for offshore T&E processing teams, providing guidance on queue prioritization and issue resolution.
• Monitor offshore output quality and escalate performance gaps or recurring errors to the Manager.
• Support onboarding and training of offshore resources on processing procedures, system navigation, and policy requirements.

Reporting & Continuous Improvement

• Assist in compiling and distributing operational reports covering expense volumes, processing cycle times, policy compliance rates, and error trends.
• Identify patterns in data that suggest process gaps, control weaknesses, or training needs, and surface findings to the Manager.
• Participate in process improvement initiatives, including system enhancements, documentation updates, and workflow redesign efforts.
• Document recurring tasks and build a knowledge base of common issues and resolutions.

Qualifications:
Required

• 4–6 years of hands-on experience within Concur processing expense reports, supporting T&E operations, and corporate card administration.
• Working knowledge of expense policy enforcement, reimbursement processing, and corporate card administration.
• Strong attention to detail and ability to manage high-volume transaction processing with accuracy and consistency.
• Effective communication skills with the ability to support employees, offshore teams, and internal stakeholders.
• Proficiency in Microsoft Excel and general comfort with data and reporting tools.

Preferred

• Experience with Navan (expense, travel, or related platform).
• Familiarity with SOX or audit support activities related to employee expenses.
• Experience working in a multi-entity or global organization.
• Exposure to offshore or shared services team coordination.
• Experience extracting or interpreting operational reports (Power BI, Alteryx, or similar tools a plus)

\nCompany Description

Thomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.

Company Description

Thomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.