Quality Engineer

Location: Plano, TX Salary: $35.00 USD Hourly - $40.00 USD Hourly Description: Our client is currently seeking a Quality Engineer

Quality Engineer

Plano, TX 75023 (Onsite)

Contract | 12+ Months

About the Role

Our client is seeking a Quality Engineer to support post-launch quality and sustaining engineering activities for wireless telecommunications products. This role will be responsible for driving issue resolution, improving quality processes, managing customer-reported concerns, and collaborating with cross-functional teams to ensure product performance and customer satisfaction.

The ideal candidate will have experience in quality engineering, wireless telecommunications, product lifecycle support, and customer-facing issue resolution.

Key Responsibilities

• Manage quality and sustaining activities for commercialized products.
• Serve as a liaison between customers and internal teams to track, prioritize, and resolve product issues.
• Investigate product failures, software defects, design concerns, and accessory-related issues.
• Coordinate cross-functional resources to ensure timely issue resolution.
• Develop and implement sustaining engineering processes and quality procedures.
• Monitor product performance using project management tools and reporting methods.
• Drive continuous improvement initiatives to enhance product reliability and customer satisfaction.
• Maintain effective communication with internal stakeholders and customer organizations.

Required Qualifications

• Bachelor's degree in Engineering, Telecommunications, or a related field; equivalent industry experience will also be considered.
• 3+ years of experience in Quality Engineering, Sustaining Engineering, or Wireless Telecommunications.
• Experience establishing and improving quality or sustaining engineering processes.
• Background supporting OEM handset/mobile device products.
• Knowledge of wireless technologies, including GSM and/or CDMA.
• Experience investigating and resolving customer-reported technical issues.
• Strong project coordination and product management skills.

Desired Skills

• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience working directly with customers and cross-functional teams.
• Ability to work independently and collaboratively.

Preferred Qualifications

• Bilingual in Korean and English.
• Experience working with global product teams and customers.
• Prior experience supporting consumer electronics or mobile device products.

Additional Information

• Up to 30% travel may be required.
• Occasional work outside standard business hours may be necessary based on project demands.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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