EMR Billing Product Manager

Job Description

Job Description

NexaPoint Health is seeking an experienced EMR Billing Product Manager who can serve as both a pre-sales consultant and post-sales implementor. You'll be the trusted technical and clinical expert for our healthcare clients, guiding them from first demo to successful adoption.You'll collaborate closely with product, engineering, and sales leadership while traveling onsite to clinics, hospitals, and specialty practices across Oklahoma and nearby states.You'll serve as both presales' consultant and post‑sales implementor, acting as the technical and clinical EMR expert in the field. As the domain expert in medical billing, coding, and revenue cycle management, you will blend deep revenue cycle knowledge with practical EMR deployment experience.Reporting directly to the product and sales leadership, you'll:Conduct onsite demos, workflows analysis, and solution scoping with prospective healthcare clients (physician groups, specialist clinics, hospitals)Lead full-scale EMR deployments-from requirements gathering to go‑live, training, and hyper care supportDrive the product roadmap for the billing module and contribute valuable billing-focused insights to broader EMR feature developmentProvide ongoing support, configuration adjustments, and updates based on client feedbackAct as the voice of the customer, synthesizing insights into actionable feedback for our engineering roadmapSupport sales expansion by identifying opportunities and closing deals with potential clientsKey Responsibilities Pre‑Sales & Client EngagementEngage with clinical and administrative stakeholders to assess workflows and map to EMR functionalityDeliver tailored product demonstrations and assist in proposal development Product Strategy & RoadmapDefine and prioritize features for the billing module based on market needs, regulatory changes, and client feedbackProvide revenue-cycle-informed recommendations for core EMR enhancements and collaborate with engineering, QA, and design teams Implementation Support & Client OptimizationLead or support full EMR deployments, including system configuration, data migration, clinical/billing workflow integration, testing, training, and go-live supportGuide billing-specific configurations (CPT, ICD-10, HCPCS, claims processing) and optimize overall EMR setups to improve revenue outcomesProvide onsite support during go-live and follow-up visits to resolve clinical and billing issues Collaboration & Feedback LoopRegularly relay client needs and challenges to product, engineering, and QA teamsAct as a domain expert and customer champion in internal forums, bridging clinical EMR needs with revenue cycle realities while supporting sales through targeted outreach and upselling Problem-Solving & InnovationProactively identify and resolve complex client challenges-both clinical and financial-using creative, out-of-the-box thinking and practical solutions drawn from deep billing, coding, and EMR implementation experienceAdvise clients and internal teams on innovative workarounds or configurations to address workflow bottlenecks, system limitations, or revenue leakage·Required Qualifications8+ years of combined experience in medical billing/coding/revenue cycle management AND EMR/EHR implementation or configuration, ideally in healthcare practices, hospitals, or software vendorsProficiency in selling and implementing at least one major EMR system (e.g. Epic, Cerner, MEDITECH, Athenahealth) with deep proficiency in billing processes (claims submission, denial management, payer rules)Demonstrated success working with clinics and hospital systems across multiple service linesExceptional communication: able to present to executive-level stakeholders and train clinical usersAbility and willingness to travel in person to client sites across Oklahoma and nearby states as neededBachelor's degree in health informatics, Nursing, IT, or related field preferredPreferred AttributesCertifications in billing/coding (e.g., CPC, CPB, CCS) and/or EMR platforms (e.g., Epic proficiency/certification). Background as a clinician is a strong plusExperience collaborating with engineering teams to prioritize feature requests and drive deliverablesProven ability to work independently as a self-motivated go-getter, driving issues to resolution without needing constant direction or escalationStrong creative problem-solving skills, with a track record of developing innovative yet practical solutions to real-world clinical and revenue cycle challenges·

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