Managed Services - Integration / Middleware Analyst (UKG or Infor) - Manager

Managed Services Manager

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programs, commercials, performance, and delivery risk. Your work will involve the process of continuous improvement and optimization of the managed services process, tools, and services. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity: As part of the Managed Services team, you will lead the integration and middleware processes, promoting seamless operations and exceptional service delivery. As a Manager, you will supervise and develop your team, leveraging their strengths to enhance client engagement and drive project success while upholding the utmost quality standards. This role offers a unique opportunity to make a significant impact by mentoring junior staff and fostering a culture of innovation and excellence.

Responsibilities:

• Oversee integration and middleware processes to secure operational effectiveness.
• Supervise and mentor team members to enhance their skills and performance.
• Drive project success by leveraging team strengths and fostering collaboration.
• Maintain exceptional standards of service delivery and quality assurance.
• Cultivate a culture of innovation and continuous improvement.
• Analyze client needs and develop tailored solutions to meet expectations.
• Implement innovative practices in project management and team development.
• Engage in strategic planning to align team goals with client objectives.

What You Must Have:

• Bachelor's Degree
• At least 5 years of experience

What Sets You Apart:

• Master's Degree in Computer Engineering, Engineering preferred
• Demonstrating leadership in team integration and troubleshooting
• Monitoring and resolving integration incidents effectively
• Supporting connection point management and API troubleshooting
• Validating data integrity and compliance in financial systems
• Documenting process behaviors and resolution steps for teams
• Coordinating with cross-functional teams for issue resolution
• Maintaining awareness of job dependencies in processes
• Demonstrating proficiency in Infor ION and OS Portal

Travel Requirements: Up to 60%

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.