Clinical Care Coordinator

Full-Time Clinical Care Coordinator

American Health Imaging Birmingham is seeking a qualified EMT, Paramedic, or Registered Nurse (RN) to provide onsite clinical support at our Birmingham, AL imaging center. This is a full-time role working a schedule of Monday–Friday 9am to 5pm. The Clinical Care Coordinator provides an onsite clinical presence for contrast administration and serves as the first responder in the event of a medical emergency at the imaging center.

Location: 2101 4th Ave S, Suite 100 Birmingham, AL 35233

Job Summary

The Clinical Care Coordinator provides onsite clinical support while working under the supervision of a licensed provider. This position is responsible for responding to medical emergencies, providing appropriate care and life-support services within your scope of practice, and coordinating with 911 and emergency personnel when needed.

The Clinical Care Coordinator also supports the technologists and patient care team to ensure a safe, efficient, and positive patient experience.

Essential Duties & Responsibilities

Patient Care Responsibilities

• Create a positive patient and customer experience by representing the US Radiology Way.
• Serve as the onsite responder during medical emergencies and coordinate rapid response efforts.
• Evaluate a patient's condition and provide appropriate care within your education, training, certification, and scope of practice.
• Provide Basic Life Support (BLS) and Advanced Life Support (ALS), as applicable to your credentials and scope of practice.
• Administer medications and treatments within your scope of practice, including oxygen, glucose, and assisting with epinephrine administration when appropriate.
• Use clinical equipment and medications to stabilize patients and provide emergency response treatment.
• Communicate and collaborate with police, fire departments, physicians, and other emergency personnel as needed.
• Serve as the point of contact for emergency personnel responding to a 911 call.
• Greet and escort patients to the changing room and briefly explain the procedure.
• Complete pre-exam screening and provide patient instructions.
• Assist patients on and off the imaging table when requested by the technologist.
• Support technologists throughout scans and contrast administration as needed.
• Manage post-scan patient handoff.
• Help ensure an efficient, friendly, and smooth patient experience.
• Monitor center modality schedules and assist with patient flow.
• Adjust patient schedules when necessary and communicate changes to technologists.
• Start IVs and administer contrast media as directed and according to protocol, when permitted within your credentials and scope of practice.

Administrative & Center Support Duties

• Document patient assessments, interventions, and responses to treatment.
• Maintain a clean, organized, adequately stocked, and safe patient environment.
• Maintain effective communication with center staff, the virtual licensed provider, and patients.
• Attend required OSHA training, annual training, and mandatory company updates.
• Prepare imaging rooms between patients, including changing table sheets and preparing the appropriate equipment.
• Help technologists stay on schedule by having the next patient ready.
• Provide front-end coverage as needed.
• Support efficient patient throughput throughout the center and across imaging modalities.
• Complete other tasks and projects as assigned.

Qualifications & Skills

• Current license, certification, or credential including Registered Nurse, Paramedic, or EMT.
• Current BLS certification and ACLS certification.
• IV credentials/competency.
• Knowledge of medical procedures, terminology, medications, and emergency response.
• Knowledge of MRI safety and imaging center procedures.
• Ability to follow company policies, protocols, HIPAA requirements, and safety guidelines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Ability to remain calm and effective during difficult or emergency situations.
• Ability to communicate with patients and coworkers with integrity and compassion.
• Strong attention to detail and accuracy.
• Reliable attendance and punctuality.
• Ability to recognize service issues and escalate concerns appropriately.

Working Conditions

• Must be able to stand, stoop, lift, and walk without restrictions.
• May require lifting up to 100 lbs. maximum, with frequent lifting or carrying of objects weighing up to 50 lbs.
• Must be able to see, hear, speak, write, and use a computer/keypad.

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.