Inside Sales Representative (57154)

Inside Sales Representative

Applied Technical Services, LLC (ATS) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

POSITION SUMMARY

The Inside Sales Representative (ISR) is responsible for CRM lead management, customer engagement, prospecting, opportunity qualification, quoting, and timely response to customer inquiries for Nondestructive Testing (NDT), Mechanical Integrity, and Reliability Services. The ISR maintains accurate customer and opportunity records within the company CRM, supports revenue growth through proactive business development activities, and serves as a key coordination point between customers and ATS operational teams. This position works closely with Operations, Account Management, Business Development, and service delivery personnel to advance opportunities, communicate customer requirements, and support the successful execution of Inspection services.

ESSENTIAL FUNCTIONS

• Revenue Growth & Opportunity Support: Support year-over-year revenue growth targets as set by ATS Leadership by advancing qualified opportunities and maintaining consistent follow-up with prospects and customers.
• CRM Lead Management: Utilize Microsoft Dynamics CRM to disposition leads and document customer opportunities, including required customer details, quote activity, and periodic customer touch points.
• Pipeline Management & Forecasting: Maintain an accurate CRM pipeline to support forecasting of future company revenues and visibility into active customer opportunities.
• Customer Interface & Quoting: Respond timely to customers seeking NDT, Mechanical Integrity, and Reliability Services; support quoting activity and facilitate clear communication throughout the opportunity lifecycle.
• Sales & Operations Coordination: Work directly with ATS operations to provide voice-of-customer feedback, align on bid responses, and coordinate client scheduling needs.
• Opportunity Advancement: Partner with ATS account managers and business development managers to advance opportunities, schedule site visits, and coordinate job walk downs.
• Prospecting & Market Research: Proactively prospect for new business opportunities across Inspection departments using database tools, social media, and internet research to identify new projects and customers.
• Sales Team Support: Mentor, teach, and train new sales team members as requested by ATS Leadership.

Qualifications:

• 2 years of commercial experience
• CRM experience in Salesforce or Microsoft Dynamics
• Strong written and verbal communication skills
• Microsoft Office proficiency
• High school diploma or GED equivalent
• Valid driver's license

Desired Qualifications:

• 2 years of NDT, Mechanical Integrity, or Reliability Services experience
• Undergraduate degree in Engineering, Business, or Finance
• Experience working in pulp & paper, power generation, aerospace, or other industrial end markets

Core Competencies:

• Communication: Clear customer-facing communication with timely follow-up and accurate documentation of customer needs.
• Collaboration: Ability to work cross-functionally with sales, business development, operations, and service delivery teams.
• CRM Discipline: Consistent use of CRM systems to manage leads, opportunities, quote activity, and customer touch points.
• Customer Focus: Responsive, professional customer engagement with attention to service quality and internal coordination.

WORK REQUIREMENTS

• Ability to learn and comply with all company policies and procedures.
• Excellent written and verbal communication skills.
• Applicants must pass a drug screen and have a valid driver's license with a clean driving record.
• Ability to work in a fast-paced environment while managing multiple priorities and deadlines.
• Travel requirements, work location, FLSA status, compensation range, and bonus eligibility to be finalized by ATS Leadership and HR.