Healthcare Client Support Rep - ($75K) - Hybrid Tampa

Great opportunity with a small but growing Software company. This is not a call center, you'll work directly with our clients at healthcare organizations (B2B). You will be a first responder to client requests/issues while ensuring software support or troubleshooting issues are addressed in a timely manner and also coordinate deployments, assigning JIRA tickets internally. This role will also work with SQL (queries) and assist with basic API integrations. What You'll Do: Represent by acting as a central point of contact for assigned customer(s) Build trusting relationships to ensure customer satisfaction Maintain a detailed knowledge of the customer’s business processes and systems Coordinate configuration and/or code deployments as necessary Track, triage and resolve reported defects and support client configuration questions SQL reporting, SQL statements and running and writing queries as necessary. Facilitate weekly client meetings, work through priority issues, and plan future initiatives Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies Review changes and enhancements with clients Coordinate the work of both support and development resources when required Experience we need from you: 2 years of Healthcare or Healthcare Software customer support (B2B) preferred Basic SQL experience, including Scripts, Joins, Tables and SQL statements. Basic IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc) Some experience with MS Office, PC support, Teams, etc Ability to communicate complex problems in an easily understood manner Ability to effectively communicate client needs to our internal staff Attention to detail and excellent analytical skills Excellent presentation, communication, and customer service skills Well, organized with the ability to prioritize and handle multiple assignments Organized with the ability to prioritize and handle multiple client issues and tickets Unable to sponsor, must be a Green Card of US Citizen. #J-18808-Ljbffr Course