Dispensary Manager

Dispensary Manager

Authority & Supervision

• Reports directly to the Regional Retail Operations Manager, with additional oversight by the Vice President of Retail Operations
• Oversees all Dispensary staff

Job Duties & Responsibilities

• Oversee the day-to-day operations of the dispensary
• Maintain store compliance with all local, state, and federal regulations
• Complete all financial reporting
• Oversee physical inventory as well as, storage and supply of cannabis
• Oversees all Dispensary team members
• Coordinate with HR on staffing needs and recruiting process
• Maintain HR review schedule (60 day Review & Annual Evaluations) and give employees constructive and helpful feedback
• Coordinate scheduling of Dispensary team members to ensure fair and consistent schedules
• Manage day-to-day operations of Dispensary and ensure SOPs are followed
• Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Inspire, motivate, supervise, and provide guidance to Dispensary team members
• Monitor and maintain inventory levels in coordination with the Inventory team and keep track of expired products
• Coordinate and communicate necessary information for bi-weekly team/management meetings
• Coordinate and prepare new hire training materials
• Collaborate with other department managers on Inventory, pricing, allocations and budget needs
• Maintain all systems and equipment with dispensary
• Troubleshoot and problem solve any equipment, systems or problems that arise
• Manage financial records and daily cash handling procedures
• Maintain a clean and organized store
• Other duties and special projects as assigned

Sales and Customer Service

• Provide and inspire retail staff to deliver best-in-class customer service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Lead staff to exceed goals set forth by the Regional Retail Operations Manager, and Vice President of Retail Operations
• Review all customer feedback, requests, and concerns and provide resolution

Qualifications

• Must be proactive, have strong work ethic and pay great attention to detail
• Organizational and time management skills required
• 5+ years of experience in a general management position
• Bachelor's degree in Business or related experience preferred
• Cannabis experience preferred

Additional Requirements

• Minimum of 21 years of age
• Possess valid driver's license or state ID
• Must pass all required background checks
• Ability to work nights, holidays and weekends
• Must be, and continue to remain, fully compliant with all laws, regulations, and company policies
• Frequently moves up to 30 pounds of equipment/materials/product within rooms (100 pounds with assistance)
• This job function may include being in a stationary position or moving for extended periods of time