Bilingual Customer Service & Order Processing Specialist

Job Description

Job Description

About Our Company

At United HVAC Motors, our success is built on the talent and dedication of our team. We are a specialized leader in the HVAC industry, remanufacturing blower motors for residential AC units. We fill a vital niche and maintain a 100% customer satisfaction goal.

We are a diverse, collaborative team that values fresh ideas and efficient problem-solving. We don’t just sell motors; we provide reliability and value to homeowners and contractors alike.

There will be a 90-day evaluation that may include an increase in pay. This is based on performance.

The Role

We are seeking a reliable, detail-oriented Full-Time Customer Service Representative to join our team in Plant City, FL. This isn't just a desk job—you will be the primary point of contact for our customers while staying hands-on with our product inventory and logistics. Must be comfortable with a fast paced environment.

Key Responsibilities

• Omnichannel Support: Manage high-volume customer interactions via phone, email, eBay Messaging, and lives chat platform.

• Order Management: Process returns, troubleshoot customer issues, and ensure a seamless post-purchase experience. Pay close attention to details.

• Warehouse Duties: Perform tasks such as preparing shipping boxes to ensure orders go out on time. Understand that we have deadlines and doing other shop duties may be necessary.

• Relationship Management: Document and track all client interactions.

• Continuous Improvement: Attend team meetings and training sessions to maintain up-to-date product knowledge and refine service strategies.

• Professional demeanor: Provide proactive customer services that are thoughtful, empathetic, courteous, and professional.

What We’re Looking For

• Communication: Personable and professional verbal/written skills. Previous call center or higher volume of customer interaction is preferred.

• Adaptability: A "quick study" who can retain technical product knowledge and remain coachable in a fast-paced environment. Do not be afraid to go above and beyond.

• Reliability: Strong attendance is critical. We operate as a tight-knit team where every member counts.

• Bilingual: Fluency in English and Spanish.

• Industry Knowledge (Plus): Previous HVAC or warehouse experience is helpful but not required—we will train the right person.

• Knowledge or be able to understand: The 5 P’s of Customer Service:

  • 1. People - Interact w/customers processes. professionalism, knowledge, good demeanor, and positive attitude.
  • 2. Processes - Follow established systems and methods to deliver service and address customers issues effectively.
  • 3. Product - Be willing to put in the time to know our products and services that we offer to better advise and help our customers.
  • 4. Policies - Know the guide lines that define what can/ cannot be done for a customer and providing clear boundaries for delivery
  • 5. Presentation - Have a complete understanding and deliver clear communication of how the product will be delivered and presented in the box.

Why Join United HVAC Motors?

• Work-Life Balance: Tuesday through Saturday schedule. No evenings (Shop closes at 5:30 pm) and specific federal holidays.

• Competitive Pay: $21.50 per hour with consistent 40-hour weeks.

• Stable Growth: Be part of a niche company with a proven track record of market success.

• Training: Comprehensive on-the-job training provided.

Requirements

• Shift: 8-hour shift (Daylight hours). (Shop closes at 5:30)

• Location: In-person at our Plant City, FL 33527 facility (Reliable commute required).

• Lifting: Must be able to lift 20 pounds, climb steps ladders, and operate small power tools.

• Environment: We are a proud Drug-Free Workplace and an Equal Opportunity Employer.

Benefits:

• 401(k) matching (after 90 days)

Work Location: In person