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Seasonal Team Member

$12 per hour

Chick-fil-A

Covington, LA
Chick-fil-A Hwy 21 - Seasonal Team Member

Front of House or Kitchen Roles Available

Winter availability: November through January

Summer Availability: May through August

Must be fully available Monday through Saturday.

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:

  • Ensuring Operational Excellence in the following areas by
    • Following Chick-fil-A standards, recipes, and systems
    • Adhering to food safety standards and organizational safety standards for a specific area and position
    • Seeking excellence in food quality
    • Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
    • Holding oneself accountable for thinking Customer First
    • Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
    • Seeking excellence in customer experience
  • Demonstrating and teaching 2nd Mile Service by
    • Making it Personal by using names and sharing a warm welcome and fond farewell
    • Being Proactive by checking in and anticipating customer's needs
    • Being Generous by surprising and delighting customers with food, fun, and more
  • Upholding a standard of Attentive & Friendly Team Members by
    • Paying attention to details and considering Customer impacts and impressions
    • Delivering Core 4 in each customer interaction
    • Recovering quickly when a customer has had an unsatisfactory experience
  • Embrace leading and caring for oneself, each other, and the Restaurant by

    • Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:

    • Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
    • Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
    • Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
    • Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
    • Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.
  • This role requires team members to have the following skills:
    • Have self-awareness in how our actions can affect customer and teammates
    • Choose a positive attitude in all expected and unexpected situations
    • Assume that others have good intentions and not place blame
    • Learn to understand and regulate your own emotions to relieve stress
  • Specifically, team members should
    • Follow handbook policies
    • Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
    • Engage with customers and team using Winning Hearts Every Day strategy expectations
    • Reliably attend shift on time and is prepared to serve
    • Take care of Cash, Equipment, Products and Premise
    • Be friendly, considerate and genuine toward guests and teammates
    • Put in the effort to get to know your teammates
    • Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
    • Be aware of organization's goals and how you contribute to those
    • Proactively communicate with other team members in daily operations
    • Utilize and actively checks communication channels
    • Proactively communicate issues to leadership team as they arise
    • Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
    • Learn from mistakes and encourage others to as well
    • Ask for feedback and guidance from Leaders to build skills
    • Pursue personal excellence
    • Be open minded to changes made by the leadership team
    • Be flexible with roles and tasks
  • Seasonal Starting Pay is $12/hr. Must have open availability.
Apply
Vacancy posted 5 days ago
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