Lead Unified Comms Engineer - Federal Customer

Lead Unified Comms Engineer - Federal Customer (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements. Key responsibilities Administer and support voice, telephony, conferencing, or collaboration platforms Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration Support implementation, upgrades, and integration of communications solutions Maintain documentation, diagrams, operating procedures, and support records Coordinate with network, systems, and field teams on platform dependencies and changes Support user issues, service requests, and operational continuity activities Contribute to testing, validation, and service improvement efforts Help ensure secure, stable, and supportable communications capabilities Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions Required qualifications Experience supporting unified communications, VoIP, telephony, or collaboration environments Strong troubleshooting and customer-support skills Familiarity with endpoint integration, platform administration, and service support processes Understanding of network and QoS concepts related to voice and collaboration services Ability to work onsite in a secure environment Active TS/SCI and ability to maintain access as required by the program Preferred qualifications Experience with Cisco UC or similar platforms Experience with video, AV, conferencing, or call-management environments Familiarity with SIP, secure voice, or enterprise communications architectures Experience in government or classified environments Lead experience guiding standards, design choices, or junior engineers Work environment / program context This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards. #J-18808-Ljbffr Socket.dev