Client Service Coordinator

Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day-to-day operations. You will report to the General Manager. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

• Be the first point-of-contact for customers and vendors and route requests and inquiries, including answering the PMO phone, routing emails, and greeting visitors
• Manage customer requests using our work order system and coordinate with building operations team
• Assist new customers with onboarding procedures
• Provide customer service ZO Fit members and prospective members
• Provide a warm and welcoming experience for customers and visitors
• Promote and contribute to Tishman Speyer's ZO. amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Actively support the Property Management team in fostering long-lasting relationships with customers
• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds
• Schedule periodic contracted services with building vendors as needed
• Update office files as needed
• Update and distribute daily freight and dock schedule (activity/security memo)
• Coordinate incoming and outgoing mail, overnight deliveries, and courier service
• Maintain certificates of insurance for contractors, customers, and vendors
• Update all customer and staff directories and emergency contact lists, building guides, manuals, etc. as needed
• Manage property management team supplies and office equipment
• Assist property management team with projects and communication
• Assist with coordination and preparation of building tours
• Prepare monthly accruals and reclasses with General Manager oversight
• Prepare monthly automated rent documents, and arrears updates
• Create and maintain customer billables spreadsheet based on lease language
• Conduct daily staff meetings
• Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary
• Set up all auto-debits for utilities and updates to contract matrix monthly
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
• Communicate building updates to customers
• Manage ZO Fit membership sign ups
• Respond to customer account statement inquiries as necessary
• Assist the Property Management team with projects and communications

About You:

Qualifications:

• 2 - 4 years of experience in commercial real estate or hospitality industry
• Bachelor's degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

• Thrive in an innovative and fast-paced environment
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Strong mentorship and leadership qualities
• Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation

*Onsite presence is required for this position.

The base compensation range for this role is $55,000 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.