Director OF Continuous Improvement

Company

Navitus

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm

Remote Work Notification

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Hiring Manager : Full Name: First Last

Kristin Mullany

Overview

Due to growth, we are adding a Director, Transformation Operations to our team!

We are seeking a proven transformation leader with deep Pharmacy Benefit Manager (PBM) experience who has successfully led operational transformation during periods of rapid growth, organizational scaling, and process realignment. This individual will bring a unique blend of strategic vision and hands-on execution, helping our organization evolve capabilities, optimize operations, and deliver enterprise-wide transformation outcomes.

The Director, Transformation Operations serves as the dedicated owner of the Transformation Office operating system and enterprise transformation portfolio performance discipline.

This role ensures the enterprise transformation program operates with discipline, consistency, visibility, decision quality, and follow-through. The role owns enterprise transformation portfolio performance visibility, accountability disciplines, delivery confidence reporting, path-to-green management, operating cadence, governance readiness, action management, and executive reporting coordination.

This is a highly visible role that requires both tactical leadership and strategic influence. The successful candidate will be equally comfortable designing enterprise transformation frameworks and governance models as they are rolling up their sleeves to remove barriers, drive accountability, refine processes, and ensure initiatives stay on track. They will help align transformation efforts to business priorities while creating the operational rigor needed to sustain growth and scale.

The Director, Transformation Operations partners closely with the Strategic Transformation Officer, Chief of Staff, EPMO, Finance, Communications, Change, Value Stream Owners, Orchestrators, business owners, and technology leaders to ensure transformation work is organized, transparent, decision-useful, and advancing against enterprise commitments. By ensuring the Transformation Office operating system runs reliably, the role enables senior leadership to focus on strategic acceleration, enterprise capabilities, stakeholder alignment, enterprise-level risk management, and long-range planning.

If you have helped a PBM navigate growth, drive complex operational transformation, realign processes, and build scalable ways of working while balancing strategic thinking with practical execution, we'd love to hear from you.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Own the Transformation Office operating system, governance cadence, and execution disciplines that enable effective enterprise transformation delivery.
• Lead governance readiness and coordination for Transformation Operating Committee meetings, Value Stream Owner and Orchestrator forums, leadership reviews, and other transformation governance routines.
• Develop and manage governance agendas, materials, decision logs, and follow-up processes that drive focused discussions and actionable outcomes.
• Maintain the enterprise transformation accountability framework, ensuring decisions, commitments, actions, and deliverables are tracked, escalated, and resolved.
• Drive follow-through across Value Stream Owners, Orchestrators, EPMO, Finance, Communications, Change Management, business leaders, and technology partners.
• Identify execution barriers, stalled commitments, unresolved decisions, and organizational impediments, while facilitating timely escalation and resolution.
• Ensure leadership decisions translate into clear ownership, measurable outcomes, defined timelines, and transparent accountability.
• Own enterprise transformation portfolio performance visibility across initiatives, value streams, and governance forums.
• Partner with EPMO, Finance, and transformation leaders to gather, validate, challenge, and synthesize portfolio performance information.
• Establish and maintain standardized reporting for milestones, risks, dependencies, delivery confidence, value realization, and path-to-green activities.
• Produce executive-ready portfolio performance reporting that highlights progress, risks, trade-offs, decisions required, and areas requiring leadership intervention.
• Analyze enterprise-wide trends and delivery patterns to identify recurring risks, decision gaps, execution constraints, and operating model improvement opportunities.
• Manage integrated planning, including key milestones, dependencies, sequencing considerations, delivery risks, and cross-value stream impacts.
• Own enterprise RAID management and path-to-green disciplines, ensuring risks, assumptions, issues, dependencies, blockers, and corrective actions are actively managed.
• Provide delivery impact assessments, scenario analysis, and decision support to the Strategic Transformation Officer, Chief of Staff, and senior leaders.
• Coordinate the development of executive, Board, governance, and stakeholder-facing transformation reports, dashboards, and communications.
• Other duties as assigned.

Qualifications

What our team expects from you? 

• Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Operations, Strategy, Organizational Transformation, or a related field required. Master’s degree preferred. 
• 8+ years of experience in enterprise program management, transformation office operations, PMO/EPMO, strategy and operations, management consulting, or portfolio management required.
• 5+ years of experience supporting enterprise-wide transformation, strategic initiatives, complex implementation programs, or cross-functional operating models required.
• 5+ years of progressive leadership experience, which may include leading individual contributors or teams, required.
• Experience managing governance routines, executive reporting, RAID management, integrated planning, portfolio performance monitoring, and action tracking required.
• Experience developing executive-ready materials, dashboards, one-pagers, leadership updates, and decision-support content required.
• Experience working with senior leaders in a complex, matrixed organization required.
• Healthcare, PBM, pharmacy services, managed care, or regulated industry experience preferred.
• Management consulting, corporate strategy, transformation PMO, or enterprise portfolio management experience preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

#LI-Remote

Pay Range

USD $162,722.00 - USD $203,403.00 /Yr.