Bilingual Customer Service Representative

Bilingual Customer Service Specialist

Are you fluent in English and Spanish? Do you have customer service and/or sales experience and thrive working in a fast-paced environment? Sparks Group is seeking a bilingual Customer Service Specialist for a well-respected partner in Charlotte, NC. If you're looking to work for a team-oriented company with growth opportunities, then apply today!

Responsibilities

• Answer customer service calls for companies across the country, using both the Spanish and English languages
• Handle inbound calls including taking messages, entering orders for products, dispatching service technicians, and scheduling appointments
• Ensure expert level customer service is received on every call
• Document all call results into systems

Qualifications/Background Profile

• Spanish fluency required
• One year of telephone, computer, and internet navigation experience
• Typing speed of at least 45 words per minute
• Strong grammar and written and oral communication skills

This job is In-Person. We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.