Patient Access Specialist I

Join Our Team at Hospital for Special Surgery

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full time

Work Shift: Day (United States of America)

Compensation Range: The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

What You Will Be Doing

The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration, and registration functions, verifying insurance and benefits, collecting payments, and maintaining accurate patient records in the Epic system. Working closely with clinical and administrative teams, the Patient Access Specialist helps manage patient flow, coordinates necessary documentation, and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while meeting productivity and quality standards.

Requirements:

Education: High school diploma or equivalent required, along with relevant experience. An associate degree is preferred.

Experience: At least 1 year experience in Healthcare Administrative role.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Hospital for Special Surgery