Field Service Technician [Remote]

Level II Field Service Technician 

Business Description  

At Renewance we envision a world where every home, business, and vehicle is powered by clean, renewable energy. Our mission is to help society transition to greener energy and mobility solutions through supporting the sustainable use of industrial batteries. Since its inception in 2015, Renewance has evolved into a leading provider of industrial battery lifecycle services and asset management solutions for efficient and responsible battery energy storage and EV battery deployments, operations, and end-of-life management. Renewance is a vibrant SME that is well poised for an ambitious growth journey in a high growth industry. 

Job Description  

The Renewance Field Service Technician will provide customers with technical support for industrial batteries used in stationary energy storage systems, EV applications, and other battery related assignments. This includes hands on installation, commissioning, maintenance, and repair of batteries and associated hardware. The Level II Field Service Technician must be able to diagnose and resolve most technical issues to ensure complete customer satisfaction through all stages of the product life. They can identify, troubleshoot, and resolve complex issues with limited supervision, while knowing when and how to escalate challenges appropriately. The selected candidate can expect a fast paced, exciting learning environment through the rapid growth of the business.  

This role requires 75%+ regional & national travel to customer sites. 

The pay range for this role is $27.00-$45.00 based on previous experience and applicable certifications. Offered pay is determined through the interview process. 

Responsibilities 

• Provide on-site technical support for customer projects, ensuring efficient execution of day-to-day activities.  

• Support ‘cold' commissioning (electrical checks using auxiliary power) and ‘hot' commissioning of battery systems (energized electrical checks) and correct battery related performance issues including performing cell and module charging/balancing, and/or other site related equipment.

• Support the decommissioning of battery systems and sites, which can include site maintenance, cleanup, and disassembly and removal of equipment. 

• Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily. 

• Serve as an escalation point for field service-related issues, working with customers to resolve concerns in a timely manner, striving to provide excellent customer service. 

• Promote a collaborative and solutions-oriented team culture.  

• Understand and collaborate with others to ensure field teams are tracking toward positive operational metrics .

• Gather and report on customer feedback to improve service processes.  

• Support the execution and continuous improvement of standard operating procedures (SOPs) for all service activities.  

• Collaborate with team members to adopt new tools and technologies for field operations.  

• Ensure compliance with safety regulations, company policies, quality guidelines and industry standards to deliver best in class service. 

• Ensure all project related administrative tasks are completed on time per schedule, including daily reports and expense reports.    

• Travel to and remain at assigned jobsites until assigned tasks are completed. 

• Manage field tools for field assignments/projects.  

• Ensure excellence in all operational areas.  

Requirements 

Technical or Trade degree, High School diploma, GED, or equivalent work experience. 

1+ experience as a field service technician in the electrical power generation, renewable energy spaces, or similar and possess related safety certifications. 

Experience with computers and installation of controls related firmware and software. 

Fluent with Microsoft Office applications (Word, Excel, Powerpoint, etc.) 

Strong communication and interpersonal skills. 

Ability to effectively work as an individual but also coordinate and work with a team. 

Continuous learner and capable of executing multiple projects and objectives. 

Ability to follow directions and complete tasks per commitment. 

Self-directed, highly detail-oriented, organized, and flexible. 

Accomplishments that reflect leadership, teamwork, integrity, and accountability 

Willingness to travel and work with customers 

Requires ability to regularly lift objects 50+ lbs, stand sit or kneel for extended periods, and work outside in broad range of weather conditions 

Travel & Location 

• Requires 75% or more travel to customer sites.