Property Inspector

Role Overview Role Overview — As a Hospitality Coordinator, you're the on-the-ground expert keeping our short-term rental homes functional, clean, and stocked for every guest. You'll be field-based, covering a subset of homes in your zone, and reporting to the Team Lead, Hospitality Ops. Your work directly shapes guest satisfaction, review scores, and the care of our homeowners' properties. Compensation details — $135/month car allowance; $100/month for tools and equipment. The Details What we do and why we do it. As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We merge our passion for helping investors build wealth through real estate with technology that transforms the way they do it. How It’s Going (and Growing) Roofstock’s STR team is a fast-paced, startup-like environment. We have 750+ team members and offices in the Bay Area and New York City. We have expanded through acquisitions of Stessa, RentPrep, and Mynd; in 2025 Roofstock took an ownership stake in Casago to support both long-term and short-term rental investment services. Roofstock’s Values We are entrepreneurs → Launch a startup within a startup We are better together → Work across functions & business units to do it fast and well We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests We think like investors → Enhance owners’ and Roofstock’s ROI About The Team Roofstock’s STR team is focused on guests, owners, and teammates. We operate with a hospitality mindset, celebrate wins together, and plan to roll out new markets in the years ahead. The environment is fast-paced, with a startup feel. About The Role As a Hospitality Coordinator, you’ll keep our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays. This role blends duties similar to a property caretaker and a runner, and may include tasks associated with a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and report to the Team Lead, Hospitality Ops. Your work will impact guest satisfaction, review scores, and how well we care for our homeowners’ properties. Responsibilities Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via our task management systems Restock consumables and inventory supplies to maintain FCS readiness Leave hospitality touches such as gifts and welcome notes for arriving guests Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched Track supply usage and flag homes with unusual patterns or repeated problems Be a visible, professional presence in the field, supporting teammates and guests as needed, including occasionally taking incoming calls/messages and making outbound calls/messages to guests and owners Support Hospitality Managers with dispatching of field tasks during non-peak times Primarily support the operations of your zone while being available to assist other zones as needed based on market need Other duties as assigned Success Measures Guest satisfaction and review scores (portfolio average above 4.8) Number of inspections completed per shift/day Completion rate and accuracy for assigned tasks Responsiveness to urgent or in-stay issues Homes consistently meeting FCS standards as verified by market leadership Qualifications 1+ years of experience in hospitality, property care, vacation rentals, or related field Detail-oriented and highly reliable Ability to follow checklists and brand standards consistently Physically capable of lifting 25+ lbs and walking/standing throughout the day Strong communication skills and service-minded attitude Comfort using mobile apps and task tracking tools Valid driver’s license and reliable vehicle required Able to work weekends, holidays, and on-call rotations Work Environment and Physical Demands Must be comfortable walking, standing, bending, lifting up to 50 lbs Frequent travel within market and regular driving between properties is required Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week) Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Benefits Generous PTO Policy 12 Paid Holidays Volunteer Time Off Paid Parental Leave 401k Program Robust health, dental, vision insurance, and more Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #J-18808-Ljbffr Roofstock