General Manager

General Manager - BOH and Dough Experience needed

Colorado Springs, Colorado

Full-time | Reports to Owners

A community-centered, award-winning bagel shop and restaurant known for authentic NJ/NY-style bagels, a scratch kitchen, unique spreads, and warm hospitality. The business has grown to $2.5 million in annual revenue with a team of 23–25 employees, serving high volume (approximately 2,400 checks weekly and averaging over 9,000 bagels weekly).

We are preparing to open a second location and are seeking an experienced restaurant leader who can operate with autonomy, strengthen systems, and develop people so the current restaurant runs consistently without constant owner involvement.

Position Overview

The General Manager owns daily operations, team performance, guest experience, and financial results. This is a leadership-first role. Success is measured by the strength of the team, the consistency of the operation, and the results the restaurant achieves.

The GM coaches, develops, organizes, and holds people accountable so that high performance becomes repeatable. They are present on the floor during peak periods—observing the operation, anticipating bottlenecks, directing resources, and providing timely coaching—while building the staffing depth and leadership that prevent routine reliance on them to run individual stations.

Working in partnership with the owners, the GM will preserve Bella’s culture of excellence while taking increasing responsibility for day-to-day decisions and execution, allowing ownership to focus on the second location.

Key Responsibilities

Team Leadership & Development

• Recruit, hire, onboard, and retain employees who demonstrate hospitality, reliability, accuracy, and pride in their work.
• Develop shift leaders who can independently direct service (front and back of house), resolve routine issues, and uphold standards.
• Establish clear responsibilities and performance expectations for every role.
• Provide consistent coaching, recognition, and constructive feedback; address performance issues promptly and fairly.
• Build structured training and cross-training programs with clear verification of competency.

Operational Leadership

• Lead consistent, efficient operations across in-shop service, online ordering, catering, and wholesale.
• Plan staffing, station assignments, and shift leadership around anticipated demand.
• During high-volume periods, maintain awareness of the full operation, identify bottlenecks, and adjust resources to support timely, accurate service.
• Step into any role where there is a significant operational gap during a shift.
• Reinforce opening, closing, cleaning, preparation, and shift-handoff procedures.
• Build schedules that balance service needs, employee capabilities, labor targets, and coverage.
• Identify recurring operational problems, address root causes, and verify that improvements hold.
• Maintain equipment and facility readiness, coordinating maintenance within established authority.

Financial & Business Results

• Own labor, food cost, and operational targets in partnership with ownership.
• Use sales and labor data to make staffing and purchasing decisions.
• Support the transition of increased operational responsibility as the second location opens.

Qualifications

• Proven experience managing high-volume restaurant or quick-service operations.
• Track record of developing shift leaders and building systems that run without constant owner involvement.
• Strong communication skills and professional presence.
• Comfort making decisions and operating with autonomy.
• Experience with scheduling, labor management, and basic financial accountability.
• Preference for candidates who have stayed with prior employers long-term.

Compensation & Benefits

Base salary 75,000–80,000, depending on experience, plus a performance bonus (approximately 10% tied to KPIs). Two weeks of PTO with progressive accrual. Health insurance stipend or monthly reimbursement available for the right candidate.

We are seeking a General Manager who can step into an owner-like role, develop the team, and deliver consistent results as Bella’s Bagels continues to grow.