Front of the House Supervisor

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

The Black and White Coffee team is seeking winning personalities to join the team in the RDU Airport!!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to: 

• Restaurant Management Team 

Responsibilities: 

• Advancing the Grove Bay Mission Statement and Core Values 
• Delivering exceptional hospitality to all guests 
• Upholding all core Standard Operating Procedures 
• Coaching in the moment of hourly team members 
• Training and development of new team members 
• Handling any guest issues that arise in a respectful manner 
• Following all opening and closing procedures 
• Cash handling following Grove Bay SOP 
• Ability to expedite in adherence with the Grove Bay SOP 
• Strong understanding of all operational systems – Toast, OpenTable, R365 
• Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times 
• Must work a minimum of six hours during the Supervisor shift 

 
Qualifications: 

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department 
• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior 
• Supervisor experience 
• Multiple language abilities a plus; fluency in English is required 

  Skills & Knowledge: 

• Strong attention to detail and focus on process excellence 
• Ability to learn and bring "out of the box" ideas to the team 
• Genuine enthusiasm and aptitude for serving people 
• Excellent verbal and written communication skills 
• Must possess strong communication and listening skills 
• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions 
• Ability to set and meet deadlines 
• Successful completion of Grove Bay's training program, including all EdApp training content 

  Certifications:

• Food and Alcohol Safety training (ServSafe) 

Physical Demands: 

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time 
• Ability to sit for extended periods of time 
• Ability to make repeating movements of the arms, hands, and wrists 
• Ability to express or exchange ideas verbally and perceive sound by ear 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders 
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds 
• Ability to turn or twist body parts in a circular motion 
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.