Service Manager

Overview: Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia. Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets. At Scott Electric Company, we're committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger. All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant (Non-Compete, Non-Disclosure). Position Overview The Service Manager leads and manages the generator service department, ensuring safe, efficient, and high-quality delivery of maintenance, repair, testing, commissioning, and emergency services for industrial power systems. This role is responsible for technician oversight, workflow coordination, customer satisfaction, and adherence to industry standards and safety protocols. Responsibilities: Operational Leadership Direct daily operations of generator service activities, including preventative maintenance, troubleshooting, repairs, retrofits, and emergency response Coordinate technician schedules, dispatching, and resource allocation to meet customer demands and service deadlines Oversee service workflows to ensure jobs are completed on time, within budget, and in compliance with manufacturer and industry standards Monitor KPIs, invoicing, revenue, and departmental performance metrics Technical & Quality Oversight Serve as the final escalation point for complex diagnostics, warranty issues, and customer complaints Provide technical guidance to technicians, customers, electrical contractors, and engineers regarding generator systems and power solutions Lead root-cause analysis for recurring technical issues and implement corrective actions Ensure compliance with safety protocols, OSHA requirements, and environmental/industry regulations Team Management & Development Manage, coach, and mentor field technicians and supervisors, promoting skill advancement and certification compliance Coordinate ongoing training, certification programs, and quality assurance initiatives Conduct performance evaluations and support professional development Customer & Vendor Relations Maintain strong customer relationships through timely communication, expert support, and reliable service delivery Work with parts departments and third-party vendors to ensure materials and support are available for service operations Travel as needed Administrative & Business Support Review and approve timecards, PTO, service orders, and field documentation Assist with estimating service projects, quoting repairs, and supporting service sales initiatives Provide weekly reports to management on operational performance, challenges, and opportunities Requirements: Education & Experience 5-10 years of experience in generator service, power systems, or industrial electrical service operations Experience managing field service teams and coordinating multi-site operations Technical Skills Strong knowledge of diesel, natural gas, and propane generator systems Ability to read wiring diagrams, mechanical layouts, and blueprints Familiarity with switchgear, ATS units, controls, and power distribution systems Proficiency with Microsoft Office and field service management software Soft Skills Strong leadership, communication, and customer service skills Ability to prioritize, multitask, and work effectively in a fast-paced environment Problem-solving mindset with a commitment to continuous improvement Candidate Attributes Motivated, proactive leader with a hands-on approach High level of professionalism and accountability Strong team-building and coaching abilities Commitment to safety, quality, and customer satisfaction Must submit to a background check and drug testing Scott Electric offers a comprehensive benefits package, including: 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Life insurance Paid time off Referral program Employee assistance program Employee discount Flexible spending account Tuition reimbursement Paid holidays Employee Stock Ownership Plan (ESOP) Job Type: Full-time Schedule: 8-hour shift Monday to Friday Work Location: In person #J-18808-Ljbffr