Commercial Loan Servicing Manager

Position Summary The Commercial Loan Servicing Manager will provide leadership and management to the Commercial Loan Servicing staff and all functions within the Commercial Loan Servicing department for the global organization. This includes overseeing various servicing related processes including: booking new loans and renewals, payment processing, account reconciliation, core input review, document exception input, tracking and resolutions, participations/syndications, compliance with internal and external regulatory requirements, creation of policies and procedures for the commercial loan servicing department, preparation of responses to internal and external audit findings, departmental Service Level Agreements, and Core Vendor system enhancements and functionality. This position also ensures cohesiveness between the front line and back office departments. Duties & Responsibilities Management of Commercial Loan Operations staff and all daily functions performed by the group, including staff training on all bank systems related to commercial operations functions to ensure accuracy and integrity. Decision authority on loan system parameters to support deal structure. Creation, oversight, approval and ongoing maintenance of departmental policies and procedures, including adherence by staff. Maintain Service Level standards for the team with metric reporting and accountability measures. High level of collaboration with business line leaders within Commercial Lending, TM and Deposits on strategy and co‑system functionality needs. Liaison with proprietary bank systems such as Synergy, nCino, Jack Henry and other vendors on system functionality, enhancements and system updates. Includes training and liaison with internal staff in all commercial lending, audit and compliance departments. Education & Experience Knowledge of: Strong oral, written communication, organizational and time management skills. Specialty lending parameters and processing for business lines such as participations, syndications, letters of credit and SBA. Commercial loan documentation, credit arrangements, bank products and accounting systems. Bank regulations and compliance issues. Ability to: Continuously pay attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines. Work in a fast‑paced environment with demonstrated ability to prioritize projects. Identify, problem solve, and exercise exceptional judgment with respect to issues and circumstances as they arise. Conform to all safety rules and use all appropriate safety equipment. Work independently and as part of a team. Education and Training: Requires a Bachelor’s degree in Business, Finance, Accounting or Economics, OR equivalent years of relevant work experience. Requires 10 or more years of experience in commercial loan operations or a loan accounting department. Requires knowledge of Microsoft Office. Compensation and Benefits Salary offered is based on factors including job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonuses or incentives based on company and individual performance. (Base Pay Range: $85,000 – $120,000) Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well‑being—now and in the years to come—are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives and an employee assistance program. Eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Equal Opportunity Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A diverse team working together is essential to Busey's commitment to delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. To learn more about Busey's Equal Opportunity Employment, visit Busey.com/Careers. #J-18808-Ljbffr