Operations Supervisor

Job Description

Job Description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose: 

In the role of Operations Supervisor, the successful candidate will support site leadership in managing daily operations, ensuring that all activities align with organizational goals and operational standards. They will address operational challenges, provide hands-on assistance, and contribute to effective solutions. This role involves relaying site information to team members, fostering a positive environment, and managing various responsibilities as needed. The Operations Supervisor will also assist in maintaining high standards of safety, quality, and efficiency.

• Safety : Promote a safety-driven culture ensuring  proper training and PPE and maintain compliance with safety regulations.
• Compliance : Assist with contract execution and  adherence to procedures to ensure functionality of process systems.
• Reliability : Monitor project \ performance, maintaining quality standards, and coordinating problem resolution.
• People Focused : Foster a positive work culture, manage resources, communicate goals, and  mentor  team members.
• Customer Obsessed : Build and maintain  customer and vendor relationships, address  issues promptly and effective communication with the client when required.
• Cost Effective : Support cost-saving  initiatives, assist with budgeting, and implementing process improvements.

Primary Duties/Responsibilities:  

• Foster teamwork and collaboration.
• Supports site leadership in managing team performance. Liaising with site leadership, staff, and external stakeholders.
• Provides support in client communications.
• Assists in promoting a safety-first culture.
• Mentor junior team members.
• Demonstrates a desire to grow into a future leadership role, with a focus on developing both operational and leadership skills.
• Assigns personnel to shifts and plans daily schedules. Prepares work orders and reports from a CMMS system.
• Ensures process control and quality assurance.
• Reviews water reports, and prepares related documentation. Make adjustments to the process as it relates to laboratory data.
• Provides leadership in the Health and Safety Program and achieving safety goals. Establishes operations and maintenance schedules and diagnoses equipment failures. 
• Recommends and maintains  emergency action plans and updates or develops SOPs.
• People Management :
  • Promote a positive work culture.
  • Manage resources.
  • Communicate goals to the members.
  • Evaluate, mentor, and supervise team.
• Safety Management :
  • Implement and enforce safety protocols.
  • Conduct regular safety training performance.
• Compliance Oversight :
  • Oversee contract execution.
  • Ensure adherence to procedures and permit requirements.
• Operational Reliability :
  • Monitor project performance.
  • Maintain quality standards.
  • Coordinate problem resolution.
• Customer Relations :
  • Build and maintain customer relations.
  • Respond to inquiries.
  • Assist in improving customer experience.
• Cost Effectiveness :
  • Identify and implement efficiencies.
  • Monitor financial transactions and optimize resource utilization. 
• Facility Management :
  • Support the Operations Manager or Site Leader with facility operations and troubleshooting.

Work Environment:

• Typically spends 75% of time in an operations environment and 25% of time in an office environment. 
• May need to work outside in inclement weather conditions and drive company vehicles to perform duties. 
• May serve rotational 24-hour emergency on-call.
• May be exposed to possible operations hazards including dust, fumes, toxic and caustic chemicals, rotating machinery, high pressure, hot or cold work temperatures, slippery surfaces, water and electrical hazards.

Education/Experience/Background:  

• High School Diploma/GED is required.
• A degree in a related field (24 credits in Chemistry is a plus) or equivalent related experience.
• Five to seven years in various positions within a water / wastewater treatment environment.
• Lead or supervisory experience.

Knowledge/Skills/Abilities:  

• Understanding of water treatment process.
• Troubleshooting and problem solving skills.
• Budget knowledge.
• Communications and interpersonal skills Demonstrated ability to prepare accurate, timely, effective, complete and easily understood written communications and reports.
• PPE (Personal Protection Equipment) proficiency.
• PC skills and knowledge of word processing, spreadsheet and presentation software for preparing work related reports, charts, graphs and data submittal requirements. 
• Ability to use computer systems for preparing work orders and purchase requisitions.
• On-call availability.
• Demonstrated commitment to compliance with applicable laws and regulations, the Company’s Code of Business Conduct and other Company policies and procedures.

Required Certification/Licenses/Training:  

• HAZWOPER (Hazardous Waste Operations and Emergency Response) Level I and II certification if required by site.
• Forklift certification if required by site or any other certifications as required. 
• Knowledge of current and pending water treatment standards, regulations and federal, state and local laws and codes if helpful.

Physical Requirements:

• Amount of time spent – Standing 25%, Sitting 25%, Walking 50%.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 
• The employee is occasionally required to stoop, kneel, or crouch and enter confined spaces. 
• May be required to use ladders or stairs.
• The employee must lift and/or move up to 50 pounds (occasionally 60 pounds). 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Requires close visual observation to detect process non-conformance and machine malfunction.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.