Relationship Banker

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and business development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and

recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and

referrals to other lines of business within the Bank.

• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan

options, opening deposit accounts, and taking loan applications.

• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with

clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing

comprehensive, tailored advice that enhance client satisfaction and loyalty.

• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to

bank partners, including but not limited to mortgage, wealth, private client, and business banking.

• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.

• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services

as needed.

Client experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of

financial transactions as needed).

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge

meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.

• Assist banking center management with “on the job training” of new associates.

• Assist with dual control vault responsibilities and audit controls.

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

#DeliverExcellence Playbook

Excellence in Performance Development

as of 02.2025

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications

listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)

• Relationship Banker: 2-5 years of experience as a Universal Banker or Teller

• Relationship Banker Senior: 5+ years of relevant experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

Job Identification: 1446

Job Category: Banking

Job Schedule: Full time

Degree Level: Bachelor's Degree