Collections Representative

Job Description Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern Pay range: $17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Handle inbound calls, make outbound calls to assigned external clients Collaborate with various departments to resolve client business concerns resulting in a positive client experience Manage portfolio and reduce accounts receivable over 90 days Qualifications High School Diploma / GED OR equivalent work experience Must be 18 years or older 3+ years of experience in billing collections 1+ years of customer service experience or experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems Experience with QBS billing Experience with researching / analyzing data and communicating recommendations to management Responsible for managing a portfolio of client bill accounts and directly impacting collection of the AR over 90 days Perform research on outstanding accounts and establish a rapport with clients to collect revenue Proficient in translating health care related jargon and complex processes into simple, step‑by‑step instructions customers can understand and act upon Familiarity with computer and Windows PC applications, and the ability to navigate and learn new and complex computer system applications Ability to work full time (40 hours / week), 8-hour shift schedules during normal business hours of 8:30 am – 5:00 pm EST, Monday – Friday; occasional overtime may be required Telecommuting Requirements Ability to keep all company sensitive documents secure Required to have a dedicated work area that is separate from other living areas and provides information privacy Must live in a location that can receive approved high‑speed internet connection or leverage an existing high‑speed internet service Soft Skills Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external) Collaborate with various departments to resolve clients’ billing concerns resulting in a positive client experience Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner Feel comfortable with collecting high dollars from hospitals Excellent written and oral communication skills Excellent follow‑up skills Ability to work as part of a team and work well independently Ability to multi‑task and ensure all deliverables are met timely Ability to analyze data, identify issues, and make recommendations on next steps Ability to research issues via multiple tools (including internet) Ability to remain focused and productive daily Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr QUEST DIAGNOSTICS INC