Club Manager

Genesis Health Clubs is seeking hospitality driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Duties and Responsibilities:

Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention

Report and communicate daily with regional team leaders on sales activity

Conduct daily sales meetings to discuss performance and objectives with club team

Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staff

Assures that effective orientation and training are given to each new team member

Responsible for addressing complaints and resolving problems

Promptly responding to members concerns

Ensure club meets all standards for cleanliness, maintenance, and safety

Direct and help manage other departments within the club

Attend all staff and club meetings and events

Establish and maintain professional relationships with staff

Maintain and update sales policies and procedures

Always know and be aware of club revenues and goals

Works closely with retention departments to ensure high participation in the facilities

Ensures that all required documentation is completed in a timely manner.

Ability to respond quickly and appropriately to emergency situations.

Perform other duties and assignments as necessary or required

Help support and grow all departments in the facility

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support goals and objectives

Recommend staff development/education activities

Develop and build a team atmosphere among staff and departments

Ability to respond to common inquiries or complaints

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(K)

401(K) Employer matching