SAP OTC Business Analyst (contract 3-6 mos)

SAP OTC Business Analyst (contract 3-6 mos) Provider of end-to-end talent management solutions. Based in NE Ohio, Maverick Direct delivers solutions and resources that help our client link business and talent strategies to accelerate the realization of their vision, mission and goals. Maverick Direct helps clients cultivate greatness by designing, building, and attracting the targeted talent to accelerate their business. Our client, headquartered in Cleveland, Ohio, is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company, Title: SAP OTC Business Analyst Location: Cleveland, OH, US Description We are seeking two experienced hands‑on SAP Business Analysts with a thorough knowledge of business flows for in‑house Service, in‑house Repair, and Field Service with a focus on OTC. Strong diagnosis, trouble‑shooting, problem‑solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution. This job is located at our global corporate headquarters in Midtown Cleveland, Ohio. Job responsibilities include: Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions Ensure customer satisfaction by responding to incoming contacts via phone, e‑mail, fax Resolving defects via SAP configuration following internal guidelines and SDLC processes Weigh the impact of problems to end users and customers to assign an appropriate priority and resolution target Work independently and collaboratively to achieve objectives and assignments timely resolution Use ServiceNow software to record all contacts, actions, and status Requirements 3+ years of practical experience with SAP OTC problem solving Experience with SAP ECC 6 is required SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment Working knowledge of business and computer systems / software Proven problem solving and clear communication skills Use of proper English grammar, written and verbal Proof of authorization to work in the United States Preferred: 2+ years of 2nd Tier Support experience is preferred Lives in Northern Ohio 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience Send resume and/or call for immediate consideration. #J-18808-Ljbffr Maverick Direct Inc.