Car Wash Site Manager

Job Description

Job Description

Join Our Team as a Site Manager at EDGE Express Car Wash!

Are you a hands-on leader who thrives on driving membership growth, developing talent, and delivering exceptional customer experiences? We’re seeking a Site Manager to own all aspects of our express car wash operations—from building a membership pipeline to coaching your team to close—while maintaining operational excellence across your site.

Your #1 Mission:
Turn first-time washers into loyal members. You’ll achieve this by:

• Leading daily membership sales strategies (target: 10%+ conversion)
• Training your team to master consultative selling
• Analyzing sales data to spot trends and adjust tactics

This role will be for a new location set to open at the end of December. 

It has a projected start date is end of October, subject to change based on construction of the site. 

Position Overview:

As Site Manager, you’ll be the CEO of your location , responsible for:

• Leading a high-performing team (hiring, training, and inspiring 15+ employees)
• Driving membership sales and optimizing operational efficiency
• Ensuring flawless execution of daily operations, maintenance, and customer service
• Owning your site’s P&L with support from corporate leadership

Here's what we offer:

• Pay:  Competitive wage as posted PLUS up to $25,000 in annual bonuses. 
• Flexible Pay:  Choose your pay date! We partner with Wagestream so that you can withdrawal up to 50% of your paycheck after every shift! We make it easy for you to take control of your money.
• Work Environment: Fun, team-oriented atmosphere where your contributions are valued
• Perks and Freebies: Enjoy free car washes and FREE mental health and financial  services and access to low cost telehealth (less than $3 per paycheck) for all team members. 
• Health benefits:  Access to dental, vision, disability, accident, and life insurance, and MORE when working 20+ hours per week.
• Medical Benefits:  Access to medical insurance for full-time team member. 
• Pet Insurance and Discounts : Get coverage and discounts for your fur-friends for as low as $11.75 per month!
• Retirement Savings: 401(k) with company match to help you plan for the future
• Paid Time Off: Start with two weeks of paid time off including vacation days and sick leave
• Career Growth: Opportunities for advancement and hands-on training to help you develop your skills
• 24/7 Support: Direct access to HR, Marketing, District Manager, and owners for continuous guidance

Key Responsibilities:

1. Lead Your Team (30%):
   • Recruit, train, and schedule a team of 15+ employees
   • Foster a culture of accountability and excellence through coaching and recognition
   • Conduct performance reviews and develop talent pipelines
2. Drive Revenue Growth (30%):

• Provide exceptional customer service, ensuring an outstanding customer experience

• Achieve monthly membership sales targets (10%+ conversion rate)
• Analyze sales reports to identify trends and adjust strategies
• Train staff on consultative selling techniques for memberships/add-ons

1. Oversee Operations (30%):
   • Ensure 100% compliance with safety, maintenance, and cleanliness standards

• Supervise daily operations, including facility opening, closing, and maintenance

• Manage inventory, equipment repairs, and third-party vendor relationships

• Perform routine equipment maintenance and troubleshoot operational issues

• Resolve customer escalations and damage claims promptly

1. Financial Stewardship (10%):
   • Control labor costs and minimize waste

• Manage budgets and optimize expenses to achieve financial goals
• Continuously evaluate and enhance operational and financial performance

• Complete weekly cash reconciliations and audits

Who You Are:

• A proven leader with 3+ years of management experience in crew management, customer service, or restaurant/hospitality (required)
• Sales-driven – You live by metrics and know how to coach a team to crush membership goals
• Operationally sharp – You spot inefficiencies others miss and fix them fast
• Customer-focused – You turn complaints into loyalty ("Let’s make this right with a membership discount")
• Hands-on – You’ll step into the tunnel or pay station to lead by example

Must-Have Experience:

• 3+ years crew management (required)
• 3+ years customer service (required)
• 3+ years restaurant or similar operations (required)

Physical Demands:

• Working outdoors, including the summer heat and the winter cold.
• Standing for long periods at one time. There's no chairs on the lot!
• Quickly assisting customers by jogging/running.
• Lifting, pushing or pulling 40lbs or more.

About EDGE Express Car Wash:

At EDGE Express Car Wash, we are committed to delivering the highest standard of service and customer experience across our expanding locations in North and South Carolina, Virginia, Maryland, and Florida. Join us in shaping the future of our company and advancing your career in a supportive and growth-oriented environment. We are proud to be an equal opportunity employer, fostering a diverse and inclusive workplace.

Job Type: Full-time, 45 hours a week average; 40 hours are expected to be dedicated to front-of-house and 5 hours are administrative. This is not a desk job.

Schedule : Full availability, will normally work Tuesday - Saturday

Education: High school diploma or equivalent (Required)

Language: English (Required), Spanish (Preferred)