Operations Manager

Operations ManagerA fast growing, leading edge restoration company, SHAMBAUGH, INC. has built our business by exceeding client's expectations every day, on every project. SHAMBAUGH, INC is looking for an energetic and highly motivated individual to join our Team; an individual that is organized, detail oriented and can maintain superior customer service standards and excellent communication skills.To manage and oversee all aspects of the Company's business, management and operations, including accounting, administration, production, business development and marketing.General Duties:Manages the activities of the business office and warehouse, including prioritization and organizationDelegates duties to personnel, reviews personnel performance and holds staff accountable to Company standardsRecognizes, promotes and celebrates success with staff for their accomplishmentsProvides corrective action plans for employees that need improvement in their performance and conducts disciplinary actions, as necessaryAchieves profitability goals for the Company through job costs measurements, budget amounts and through timely collection processesProvides timely and accurate reports and updates on operational matters to the President, including budget information and any changes to expendituresDevelops, implements and updates general operating policies and procedures given input from managers; policies and procedure shall improve Company efficiency measuresEnsure Company compliance with laws, rules and regulationsMaintain a positive cash flow for the Company through appropriate management of timely collections, progress payments, A/R policies, job costs and payment terms for subcontractors and vendorsCompares budgets to actual performance, conducts a monthly budget review and prepares the annual budget with the President and ControllerWorks with clients, employees and the President to meet sales goals individually and for the Teams. Sets goals with the President and the Controller annually.Holds responsibility for the Company gross profit margin, net profit margin, customer service standards and mix of work for the CompanyDevelops, implements and updates the Company business planManages the work of the Project Managers and assists in project management duties, as neededLocates and contracts with subcontractors; reviews subcontractor work, quality levels, pricing, and inspects worksite periodically to ensure company standards are being metOversees Business Development and Marketing efforts of the Company including the staffOversees the Accounting efforts of the Company including the staffAchieves superior performance from the entire staff and raises performance levels of anyone underachievingManages professional and timely customer service contact with clients, employees and vendorsImplements the company vision and mission and achieves goalsRespects and maintains the confidentiality of company, client, and personnel informationDemonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentationApplies all safety rules and regulations and prevents work hazards; trains employees in safety procedures and responsibilitiesOther duties as assignedCustomer Service:Provides exemplary customer serviceCommunicates and coordinates with the Team for timely job completionResponds to customer concernsLeadership Duties:Able to positively motivate othersDevelops skills of othersConveys positive image of the companyDevelops and implements policies and procedures for the CompanyGeneral Professionalism:Completes delegated tasks on timeCooperates and respect othersFollows company policies and proceduresDevelops creative solutions to problemsQualifications:Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:Experience:Minimum five (5) years in management within the restoration industryTraining/Education:Bachelor's Degree in Business Administration, Management, Marketing or a related fieldLicense and Special Requirements:Possession of, or ability to obtain an appropriate, valid state driver's license and satisfactory driving recordComputer literate with knowledge and experience with the Internet as a sales vehicle, MS Outlook, Word, Excel, PowerPointCompensation and Benefits:Your talents will be rewarded with a salary commensurate with your level of experience along with bonus opportunities. Your employee benefit package includes retirement, paid vacation and holidays.SHAMBAUGH, INC is an equal opportunity employer