Support System Specialist

System Support Specailist Cognitive Professional Services Inc. is submitting a proposal bid and is seeking a qualified System Support Specialist to support the United States Attorney's Office (USAO). Location: U.S. Attorney's Office 1100 Commerce St Dallas, TX 75242 Requirements: Must be a U.S. citizen. Must be and have the ability to prove U.S. citizenship. Security Requirement: Successfully pass a Background Investigation (BI) and security screening. Experience: 2 years of experience in a legal support position is preferred Education: 2 year degree or higher Tasks, Duties & Responsibilities This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolutions are provided for personal computers, servers and Local Area Networks (LANs). Provide support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other computer peripherals Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages Install and test personal computers, printers and other peripherals, configure operating systems, and other application software programs Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, coordinate between users and components of a local area network, and participate in the evaluation of system configuration and software Provide help desk functions via email, phone or in person Knowledge, Skills, and Abilities Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported Experience in automated litigation support preferred Excellent oral and written communication skills Skill in Operating a computer terminal, personal computer, various office machines (fax, scanner, copier) Knowledge and understanding of the mission, functions, and litigative activities of the USAO #J-18808-Ljbffr Cognitive Professional Services