Staff Product Designer

About The Role Location: San Francisco Employment Type: Full time Location Type: On-site Department: Design Compensation: $240K – $260K Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience—real‑time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. Industry leaders like DoorDash trust Giga with complex support and operations workflows across voice, chat, and email, in high‑stakes regulated environments where accuracy and compliance matter. We're at an exciting inflection point, aiming to become the go‑to AI platform for all enterprise automation, powered by our voice super‑intelligence. The work affects millions of people every day, and our team has the autonomy to make true impact. Role Overview We’re hiring a Staff Product Designer to own experiences across significant surface areas at Giga. You’ll drive strategy‑level design decisions in partnership with the design organization, technical team members, and our customers. You have a track record of zero‑to‑one work with an eye on one‑to‑one‑million, and craft that others hold up as the bar. What You’ll Do Translate highly complex enterprise needs into experiences that evolve naturally as the product matures — including conversational and agentic interfaces that have no established playbook. Serve as the directly responsible designer for experiences across a large product surface area. Lead research with enterprise customers and use insights to drive product strategy. Contribute to the evolution of the design system. Set and uphold quality standards collaboratively with design and engineering leaders. Mentor designers (up to roughly 20% of your time), participate in hiring, and help leadership kick off large, novel initiatives. Influence prioritization and present evidence for design decisions. What We’re Looking For Roughly 8+ years of product design experience, including success on zero‑to‑one products across multiple industries. A proven ability to raise the quality bar of the product experience while meeting business metrics and goals. A track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles. Strong skills across the product design spectrum: user research, quantitative insights, complex UX systems, visual design, and delightful moments. Experience mentoring junior designers in craft, strategy, and execution. Excellent collaboration and communication skills to build cross‑functional relationships with GTM, engineering, and customers. Ability to capture attention and garner trust from teammates to leadership levels. A “yes, and” attitude—a default optimism and positivity under pressure. Bonus Points Experience designing AI‑native products where models, agents, or generative UX are core. Fluency with AI tooling in your own workflow—prompt‑driven design, AI‑assisted prototyping, and research synthesis. A technical lean: design engineering, high‑fidelity prototyping in code, or front‑end experience (React or similar). Capability to speak with technical stakeholders in their language. Why Giga Audacious goal: Building toward 98% automation of enterprise operations—support is just the beginning. Self‑improving systems: Agents get better with every interaction, automatically expanding what they can handle. Production scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolution. Technical differentiation: Sub‑500 ms multi‑party orchestration and emotional intelligence that competitors can’t match. Massive market: Customer support automation growing from $3 B to $47 B by 2034, expanding into healthcare, finance, and beyond. World‑class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast. High impact: Every feature you ship directly moves us toward a world where enterprises operate with near‑complete automation. Perks & Benefits Competitive base salary + bonus + equity. Catered lunch daily. Dinner stipend. $500/month wellness & commuter benefit (gym, fitness classes, mental health). 401(k) plan. Medical, dental, and vision coverage. Giga is an equal opportunity employer. We’re committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr