General Manager

Ziggi's Coffee - General Manager

Join Our Team at Ziggi's Coffee!

Are you ready to take the next step in your career?

We are seeking a highly skilled and motivated General Manager who shares our passion for delivering exceptional beverages and fostering a culture of growth and development. As a General Manager at Ziggi's Coffee, you'll have the opportunity to work in a dynamic, fast-paced environment where every day brings new challenges and opportunities for personal and professional growth.

Position Summary

The General Manager is a top-level performer who not only aspires to be the best part of the customer's day, but also the best part of their team member's day. The general Manager has a positive attitude, willingness to take initiative, and great communication skills. The General Manager is also responsible for leading all day-to-day operations of the store. They are a self-starter who can excel with limited supervision.

Essential Functions

• Ensures the Ziggi's "Standards of Service" are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great communication on a consistent basis with staff, the Leadership Team, Store Owners, and other designated contacts within the company.
• Helps interview, onboard, and train new team members.
• Provides ongoing support, development, and coaching for all team members.
• Maintains a safe and secure working environment for employees.
• Places weekly orders with vendors.
• Puts together bank deposits.
• Maintains store to meet operational standards to ensure optimal cleanliness, product stock, and organization.
• Ensures the store is always within compliance with all health code and food safety requirements.
• Writes and maintains employee schedules while adhering to all scheduling requirements such as weekly labor hour allowances, staffing requirements based on hourly sales, proper allocation of labor, position assignment, and compliance with all city, county, state, and federal labor guidelines.
• Responsible for overall inventory management, including ordering, shortages, and tracking.
• Addresses any customer complaints that may arise in the absence of the General or Assistant Managers, corrects the issue, and relays any incidents to their General and Assistant Managers.
• Manages Cost of Goods Sold including direct and indirect costs, variances, and controls.
• Any other duties, as assigned.

Knowledge, Skills and Abilities

• Good analytical and math skills to create and analyze reports, sales statistics, and spreadsheets.
• Strong customer service skills.
• Excellent leadership skills and ability to work with teams.
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance.
• Ability to perform complex duties requiring discretion and independence of action.
• Ability to communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with employees.
• Ability to maintain sensitive and confidential information.
• Ability to perform varied administrative tasks; determine relative importance of each, set deadlines and complete projects accordingly.
• Ability to apply appropriate decision-making within scope of work procedures.
• Ability to work well under pressure.
• Flexibility in hours worked, including holidays and weekends.
• Proficient with Microsoft Office Suite or related software.

Physical Demands

The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl. The employee is required to frequently lift up to 30 pounds without assistance. Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

Qualifications

• Prior experience in management
• Prior experience in a food service or retail environment
• Strong communication and leadership skills
• Flexible schedule to work weekends, holidays, and day shifts

Don't miss this exciting opportunity to be part of a dynamic team dedicated to serving the finest beverages and food options with speed, authenticity, and convenience.

Ziggi's Coffee, recently ranked on the 2022 Entrepreneur Magazine Franchise 500, is a leading specialty coffee shop and drive-thru franchise dedicated to serving only the finest roasted coffee, uniquely handcrafted drinks, and amazing breakfast, lunch and snack options. Founded in 2004, the Colorado-based company is on a mission to elevate the standard of service within the coffee shop industry. From specializing in a variety of great-tasting menu items to providing fast and friendly service, the Ziggi's Coffee brand is focused on creating a positive experience that is faster, more authentic, and convenient for the demand of consumers seeking higher-quality coffee and food options on the go. In addition to its distinctive menu and superior service, Ziggi's Coffee is also committed to making a positive difference in the local communities it serves.