Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency has proudly served the community for 6 years, earning recognition as a 2x Chairman's Circle recipient. With a small but dedicated team of three, we focus on creating a supportive and professional environment where everyone thrives. We value growth and loyalty, offering benefits such as one week of paid sick leave after a 90-day probation period, and tiered vacation time based on years of service (up to three weeks). As a business management graduate and Chartered Financial Consultant (CHFC), I understand the importance of education and development. We're looking for candidates with a strong aptitude to learn, a customer-focused mindset, and the potential to excel in sales. Our office culture is business casual—professional yet relaxed—where team members feel comfortable and motivated to succeed. Join us and be part of a high-performing team that's committed to excellence!

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Derwin Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $50,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in West Haven, CT and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.