Shift Manager

Main responsibilities of a assistant manager:

• Manage evening shift crew of up to 6-10 crew members
• Ensure quality of product being served meets ihop expectations
• Trains new crew members
• Ensure a safe working environment for crew and guests

Assistant Manager Job Description:

We are looking for a qualified and responsible manager to manage all transactions with our customers efficiently and accurately.

Their main responsibilities include ensuring timely delivery of product, accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.

The manager we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Manager:

• Greeting customers when entering and leaving the premises
• Making sure pricing, product, quality and quantities are accurate
• Accepting payments in cash, credit credit card
• Providing change and receipts
• A good understanding of every position and assist where needed during shift to deliver a quality product, timely.
• Helping resolve customer complaints
• Train new crew members
• Upselling and cross-selling when appropriate

Assistant Manager Job Requirements:

• 21 years old or older
• Previous experience a plus
• Must have at least a high school degree or equivalent.
• Experience with POS systems and cash registers
• Basic computer knowledge
• Good math skills
• Excellent communication skills
• Ability to effectively resolve complaints

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –